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~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Benoit, Sabine"
~person:"Klaus, Philipp"
~person:"Sharma, Piyush"
~person:"Wong, IpKin Anthony"
~subject:"Auslandsverlagerung"
~subject:"Consumer behaviour"
~subject:"Hong Kong"
~subject:"Interkulturelles Management"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Auslandsverlagerung
Consumer behaviour
Hong Kong
Interkulturelles Management
Unternehmensdienstleistung
Konsumentenverhalten
17
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
11
Relationship marketing
11
Dienstleistung
5
Services
5
Cross-cultural management
4
Customer experience
4
Customer service
4
Kundenservice
4
Cross-cultural competence
3
Einzelhandel
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Retail trade
3
Business services
2
Call centre
2
Callcenter
2
Competence
2
Cross-cultural relations
2
Cultural identity
2
Hotel industry
2
Hotellerie
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Kompetenz
2
Kulturelle Identität
2
Lieferantenmanagement
2
Loyalty
2
Offshoring
2
Personal cultural orientations
2
Professional services
2
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21
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Article in journal
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21
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English
Chinese
Author
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Benoit, Sabine
Klaus, Philipp
Sharma, Piyush
Wong, IpKin Anthony
Mattila, Anna S.
7
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
4
Edvardsson, Bo
3
Kim, Namwoon
3
Luk, Sherriff T. K.
3
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Zhan, Wu
3
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Beatson, Amanda
2
Beatty, Sharon E.
2
Blodgett, Jeffrey
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Das, Gopal
2
Dodds, Sarah
2
Gabler, Colin B.
2
Gilboa, Shaked
2
Giraldo, Mario
2
Gounaris, Spiros
2
Greer, Dominique A.
2
Ha, Hong Youl
2
Ha, Jooyeon
2
Hale, Dena
2
Huang, Yu-Shan
2
Jang, Soocheong
2
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Published in...
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The journal of services marketing
Journal of business research : JBR
16
Journal of retailing and consumer services
13
Journal of travel and tourism marketing
8
International journal of hospitality management
7
Marketing intelligence & planning
5
European journal of marketing : EJM
4
International journal of contemporary hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international consumer marketing
3
Journal of service research : JSR
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
International journal of market research
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of marketing management : MM
2
Journal of service management
2
Journal of service research
2
Psychology & marketing
2
The journal of product & brand management
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
European journal of marketing
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International marketing review
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of business ethics : JBE
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of euromarketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Journal of vacation marketing
1
Journal of vacation marketing : an international journal
1
Managing service quality : MSQ ; an international journal
1
The international journal of bank marketing : IJBM
1
The service industries journal
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
21
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1
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10
of
21
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
3
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
4
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
5
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
6
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
7
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
8
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
9
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
10
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
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