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~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Gilboa, Shaked"
~person:"Sharma, Piyush"
~type_genre:"Article in journal"
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Consumer behaviour
9
Dienstleistungsqualität
9
Konsumentenverhalten
9
Service quality
9
Customer satisfaction
7
Kundenzufriedenheit
7
Cross-cultural management
4
Einzelhandel
4
Interkulturelles Management
4
Retail trade
4
Cross-cultural competence
3
Hong Kong
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
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Auslandsverlagerung
2
Beziehungsmarketing
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Business services
2
Call centre
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Callcenter
2
Competence
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Cross-cultural relations
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Cultural identity
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Customer service
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Dienstleistung
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Kompetenz
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Kulturelle Identität
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Offshoring
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Personal cultural orientations
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Relationship marketing
2
Retail
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Article in journal
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Gilboa, Shaked
Sharma, Piyush
Russell-Bennett, Rebekah
11
Mattila, Anna S.
10
Rosenbaum, Mark
10
Baron, Steve
9
Heinonen, Kristina
7
O'Cass, Aron
7
Collier, Joel E.
6
Fisk, Raymond P.
6
Harris, Lloyd C.
6
Klaus, Philipp
6
McColl-Kennedy, Janet R.
6
Alkire, Linda
5
Barnes, Donald C.
5
Davey, Janet
5
Edvardsson, Bo
5
Kabadayi, Sertan
5
Mulcahy, Rory
5
Patterson, Paul G.
5
Altinay, Levent
4
Beatty, Sharon E.
4
Daunt, Kate L.
4
Gounaris, Spiros
4
Grönroos, Christian
4
Hollebeek, Linda D.
4
Holloway, Betsy Bugg
4
Johnson, Lester W.
4
Koku, Paul Sergius
4
Luk, Sherriff T. K.
4
Rosenbaum, Mark S.
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Tsiotsou, Rodoula H.
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Walsh, Gianfranco
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Wong, IpKin Anthony
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Aksoy, Lerzan
3
Beatson, Amanda
3
Benoit, Sabine
3
Boukis, Achilleas
3
Brookes, Maureen
3
Bruce, Helen L.
3
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3
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The journal of services marketing
Journal of business research : JBR
29
Journal of retailing and consumer services
12
Marketing intelligence & planning
8
European journal of marketing : EJM
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
Services marketing quarterly
4
Journal of international consumer marketing
3
Journal of marketing management : MM
3
International business review : the official journal of the European International Business Academy
2
International marketing review
2
Journal of Indian business research
2
Journal of advertising : official publication of the American Academy of Advertising
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of service management
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Technovation : the international journal of technological innovation, entrepreneurship and technology management
2
The journal of product & brand management
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Baltic journal of management : BJM
1
Business strategy and the environment
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing
1
International journal of hospitality management
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business ethics : JBE
1
Journal of consumer behaviour : an international research review
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of knowledge management
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Psychology & marketing
1
R & D management
1
Service business
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
13
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13
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1
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
2
"There is no place like my mall" : consumer reactions to the absence of mall experiences
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 563-583
Persistent link: https://www.econbiz.de/10013407563
Saved in:
3
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
4
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
5
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
6
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
7
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
8
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
9
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
10
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
1
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