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~isPartOf:"The journal of services marketing"
~subject:"Konsumentenverhalten"
~subject:"Leadership style"
~subject:"Satisfaction"
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Search: "Zufriedenheit"
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Konsumentenverhalten
Leadership style
Satisfaction
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
134
Service quality
134
Beziehungsmarketing
114
Relationship marketing
114
Consumer behaviour
102
Customer service
50
Kundenservice
50
Arbeitszufriedenheit
29
Dienstleistungssektor
29
Job satisfaction
29
Service industry
29
Beschwerdemanagement
28
Complaint management
28
Emotion
22
Zufriedenheit
21
Customer experience
17
Lebensqualität
17
Quality of life
17
Services
17
Well-being
16
Arbeitsverhalten
15
Work behaviour
15
Dienstleistung
14
USA
14
United States
14
Einzelhandel
12
Retail trade
12
Customer integration
11
Kundenintegration
11
Loyalty
11
Service encounter
11
Viral marketing
11
Virales Marketing
11
Service recovery
10
Dienstleistungsmarketing
9
Leistungsmotivation
9
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Undetermined
84
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Article
120
Book / Working Paper
1
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Article in journal
121
Aufsatz in Zeitschrift
121
Collection of articles of several authors
1
Sammelwerk
1
Language
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English
121
Author
All
Klaus, Philipp
4
Mattila, Anna S.
3
Sharma, Piyush
3
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Gounaris, Spiros
2
Harris, Lloyd C.
2
Kim, Jong Min
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Seger-Guttmann, Tali
2
Stathakopoulos, Vlasis
2
Voorhees, Clay M.
2
Ahmad, Hassan
1
Ajitha, Aswathy Asokan
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Al-Hawari, Mohd Ahmad
1
Al-Okaily, Nour Salah
1
Ali, Fayaz
1
Almanza, Barbara
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Anaya, Gerardo Joel
1
Anaza, Nwamaka A.
1
Arteaga-Moreno, Francisco
1
Baillod, Chloé
1
Bakri, Marlini
1
Ball, Joan
1
Barone, Ada Maria
1
Beatson, Amanda
1
Bejou, David
1
Benkenstein, Martin
1
Black, William C.
1
Bone, Paula Fitzgerald
1
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Published in...
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The journal of services marketing
Discussion paper series / IZA
423
Journal of retailing and consumer services
343
IZA Discussion Paper
241
Journal of business research : JBR
240
International journal of hospitality management
239
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
187
NBER working paper series
113
Journal of hospitality marketing & management
110
International journal of happiness and development
108
Journal of economic behavior & organization : JEBO
107
Working paper / National Bureau of Economic Research, Inc.
106
Cogent business & management
105
International journal of contemporary hospitality management
105
Journal of travel and tourism marketing
102
Tourism management : research, policies, practice
101
NBER Working Paper
89
Journal of vocational behavior
85
GLO discussion paper
75
Working paper
74
CESifo working papers
73
Journal of economic psychology : research in economic psychology and behavioral economics
73
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
69
The service industries journal
69
Tourism management perspectives : TMP
69
Leadership & organization development journal
67
Discussion paper
66
Journal of business ethics : JOBE
66
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
66
SOEPpaper
66
Psychology & marketing
64
Services marketing quarterly
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Applied economics letters
59
Asia Pacific journal of marketing and logistics
55
The journal of socio-economics
55
Service business
52
Applied economics
48
Journal of Asian finance, economics and business : JAFEB
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
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ECONIS (ZBW)
121
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121
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1
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
2
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
5
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
6
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
7
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
8
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
9
Does language shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
Saved in:
10
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
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