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~isPartOf:"The service industries journal"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Dienstleistungsqualität"
~subject:"E-commerce"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Dienstleistungsqualität
E-commerce
Kundenbindung
Beziehungsmarketing
293
Relationship marketing
293
Customer satisfaction
112
Kundenzufriedenheit
112
Consumer behaviour
111
Konsumentenverhalten
111
Service quality
104
Holiday behaviour
32
Urlaubsverhalten
32
Customer integration
30
Kundenintegration
30
Hotel industry
24
Hotellerie
24
Tourism marketing
24
Tourismusmarketing
24
Betriebliche Wertschöpfung
23
Value creation
23
Tourism
22
Brand image
21
Brand management
21
Customer value
21
Kundenwert
21
Markenführung
21
Markenimage
21
Taiwan
21
Tourismus
21
Beschwerdemanagement
20
Complaint management
20
Confidence
20
Social Web
20
Social web
20
Vertrauen
20
Customer service
19
Kundenservice
19
Emotion
18
Internet marketing
18
Online-Marketing
18
Destination management
17
Destinationsmanagement
17
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Article
118
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1
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119
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119
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Sammelwerk
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119
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Berenguer Contrí, Gloria
2
Cai, Ruiying
2
Chao, Pei
2
Gil Saura, Irene
2
Kim, Taegoo
2
Koritos, Christos
2
Ritala, Paavo
2
Su, LuJun
2
Tung, Wei
2
Wu, Cedric Hsi-jui
2
Akamavi, Raphaël K.
1
Aksoy, Nilsah Cavdar
1
Alguezaui, Salma
1
Alonso-Almeida, María del Mar
1
Alves, Helena
1
Alén, Elisa
1
Amario, Enrique Martín
1
Amin, Muslim
1
Andronikidis, Andreas
1
Arici, Hasan Evrim
1
Auh, Seigyoung
1
Back, Ki-Joon
1
Balaji, M. S.
1
Balboni, Bernardo
1
Barrera, Ramón Barrera
1
Barroso Castro, Carmen
1
Barrows, Clayton W.
1
Baum, Tom
1
Baydogan Turkay, Pinar
1
Beatson, Amanda
1
Belanche, Daniel
1
Bellou, Victoria
1
Bergel, Maxi
1
Bernardo, Merce
1
Berthiaume, Bilitis
1
Bloemer, Josée
1
Boardman, Darren
1
Bomfim, Emerson Luiz
1
Bose, Indranil
1
Boukis, Achilleas
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Published in...
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The service industries journal
Tourism management : research, policies, practice
Journal of retailing and consumer services
222
Journal of business research : JBR
141
International journal of hospitality management
122
The journal of services marketing
100
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
SpringerLink / Bücher
57
Journal of hospitality marketing & management
55
Services marketing quarterly
52
International journal of contemporary hospitality management
51
International journal of electronic customer relationship management : IJECRM
51
Journal of service research : JSR
48
Industrial marketing management : the international journal for industrial and high-tech firms
47
Service business
46
Journal of travel and tourism marketing
45
Journal of service management
39
Cogent business & management
38
Asia Pacific journal of marketing and logistics
35
The TQM journal : the international review of organizational improvement
34
Journal of service research
33
Journal of strategic marketing
33
Journal of the Academy of Marketing Science
31
Gabler Edition Wissenschaft
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
The international journal of bank marketing : IJBM
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of retailing
26
International journal of quality and service sciences
25
Marketing intelligence & planning
25
International journal of business information systems : IJBIS
24
Journal of marketing
24
Psychology & marketing
24
The journal of business & industrial marketing
24
International journal of services and operations management
22
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
Springer eBook Collection / Business and Economics
22
International journal of e-business research : an official publication of the Information Resources Management Association
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
21
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ECONIS (ZBW)
119
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119
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
4
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
5
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
6
Rude customers and service performance : roles of motivation and personality
Yoon, David J.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 81-106
Persistent link: https://www.econbiz.de/10013167406
Saved in:
7
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
8
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
9
C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min
;
Wang, Lu
;
Li, Yiwei
;
Wang, G. Alan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
Saved in:
10
Effect of e-referral incentive programs on referrer loyalty on social platforms
Fu, Xiaorong
;
Pang, Jing
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
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