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~isPartOf:"The service industries journal"
~subject:"Artificial intelligence"
~subject:"Dienstleistung"
~subject:"Vertrauen"
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Artificial intelligence
Dienstleistung
Vertrauen
Customer service
33
Kundenservice
33
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
16
Relationship marketing
16
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungssektor
8
Service industry
8
Beschwerdemanagement
7
Complaint management
7
Consumer behaviour
5
Konsumentenverhalten
5
Salespeople
5
Services
5
Verkaufspersonal
5
Customer integration
4
Kundenintegration
4
Confidence
3
Bank
2
Customer value
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E-commerce
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Emotion
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Employee retention
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Großbritannien
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Information technology
2
Informationstechnik
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Innovation
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Kundenwert
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8
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Belanche, Daniel
1
Casaló, Luis V.
1
Chew, Patricia Y. P.
1
Choi, Beom Joon
1
Das, Saini
1
Ding, Xin
1
Falter, Mareike
1
Flavián Blanco, Carlos
1
Gruenewald, Kira
1
Hadwich, Karsten
1
Henten, Anders
1
Ho, Bach Quang
1
Hofmeister, Johannes
1
Isaeva, Neve
1
Joshi, Arun
1
La, Suna
1
Nim, Shubhi
1
Prakash, Ashish Viswanath
1
Saunders, Mark
1
Schepers, Jeroen
1
Sundbo, Donna
1
Sundbo, Jon
1
Watanabe, Kentaro
1
Wirtz, Jochen
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The service industries journal
The journal of services marketing
18
Journal of retailing and consumer services
10
International journal of hospitality management
9
Journal of service management
9
Journal of business research : JBR
6
Journal of service research
6
Journal of service theory and practice
5
SpringerLink / Bücher
5
International journal of consumer studies
3
Leveraging AI and emotional intelligence in contemporary business organizations
3
Marktorientiertes Management
3
Psychology & marketing
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
Australasian marketing journal
2
Business horizons
2
European review of service economics and management
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
International journal of contemporary hospitality management
2
International journal of innovation management
2
International journal of services, economics and management
2
Inventi impact: retailing & consumer services
2
Journal of business and psychology
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Schriften zu Marketing und Management
2
Service business
2
TCW
2
Technological forecasting & social change : an international journal
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
A Research Agenda for Service Marketing
1
AI-driven marketing research and data analytics
1
Advances in business information systems and analytics (ABISA) book series
1
Amfiteatru economic : an economic and business research periodical
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Artificial intelligence in marketing
1
Asian business & management
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Business-to-Business-Kommunikation : neue Entwicklungen im B2B-Marketing
1
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ECONIS (ZBW)
8
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date (oldest first)
1
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
2
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
3
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
4
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
5
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
6
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
7
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
8
The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna
;
Choi, Beom Joon
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
Saved in:
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