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Customer service
33
Kundenservice
33
Salespeople
28
Verkaufspersonal
28
Beziehungsmarketing
24
Relationship marketing
24
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungssektor
12
Service industry
12
Consumer behaviour
10
Konsumentenverhalten
10
Beschwerdemanagement
8
Complaint management
8
Sales promotion
8
Verkaufsförderung
8
Bank
6
Dienstleistung
5
Großbritannien
5
Services
5
Taiwan
5
United Kingdom
5
Arbeitszufriedenheit
4
Confidence
4
Customer integration
4
Emotion
4
Job satisfaction
4
Kundenintegration
4
Stress
4
Vertrauen
4
Work stress
4
Einzelhandel
3
Employee retention
3
Familie-Beruf
3
Gastronomie
3
Mitarbeiterbindung
3
Restaurant industry
3
Retail trade
3
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Article
66
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66
Aufsatz in Zeitschrift
66
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English
66
Author
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Kim, Wansoo
2
Malhotra, Neeru
2
Ok, Chihyung
2
Ackfeldt, Anna-Lena
1
Alexander, Nicholas
1
Ashill, Nicholas
1
Augusto, Mário Gomes
1
Babakus, Emin
1
Beatson, Amanda
1
Belanche, Daniel
1
Berthiaume, Bilitis
1
Bloemer, Johanna M.
1
Bottala, Lourdes Cauzo
1
Briggs, Elten
1
Brun, Isabelle
1
Camacho, María Ángeles Revilla
1
Canter, Deborah D.
1
Cantor, Victor John M.
1
Casaló, Luis V.
1
Cegarra-Navarro, Juan Gabriel
1
Chang, Chai-jung
1
Chang, Jui-huang
1
Chang, Shu-chun
1
Chang, Wan-jing April
1
Chao, Min-chih
1
Chen, Chien-Wei
1
Chen, Chin-yuan
1
Chen, Li-wei
1
Chen, Mei-fang
1
Chen, Tzy-ling
1
Chen, Wun-hwa
1
Cheng, Yin-hui
1
Cheng, Zhao-hong
1
Chew, Patricia Y. P.
1
Chiang, Ai-hsuan
1
Chien, Shu-hua
1
Choi, Beom Joon
1
Chuang, Shih-chieh
1
Coelho, Arnaldo
1
Coelho, Filipe
1
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Published in...
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The service industries journal
Journal of business research : JBR
282
SpringerLink / Bücher
245
Industrial marketing management : the international journal for industrial and high-tech firms
243
The journal of personal selling & sales management : JPSSM
226
Journal of retailing and consumer services
202
NBER working paper series
123
Working paper / National Bureau of Economic Research, Inc.
121
Journal of the Academy of Marketing Science
117
International VAT monitor : a global guide to sales taxation
112
Journal of marketing
110
National tax journal
108
The journal of business & industrial marketing
102
Journal of personal selling & sales management
98
NBER Working Paper
97
International journal of hospitality management
95
IMF Working Papers
94
International journal of production economics
93
Journal of retailing
92
Management science : journal of the Institute for Operations Research and the Management Sciences
89
CESifo working papers
86
The journal of services marketing
84
Springer eBook Collection
81
European journal of operational research : EJOR
78
Europäische Hochschulschriften / 5
68
Journal of marketing research : JMR
68
Working paper
66
European journal of marketing : EJM
56
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
55
Gabler Edition Wissenschaft
54
Psychology & marketing
54
International tax and public finance
53
IMF working papers
52
MPRA Paper
49
Journal of business-to-business marketing
47
Journal of service research : JSR
47
Führung von Vertriebsorganisationen : Strategie - Koordination - Umsetzung
46
Journal of marketing theory and practice
46
UmsatzsteuerRundschau : UR : Zeitschrift für die gesamte Umsatzsteuerpraxis
46
Springer eBook Collection / Business and Economics
45
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ECONIS (ZBW)
66
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1
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
2
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
3
Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath
;
Joshi, Arun
;
Nim, Shubhi
; …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
Saved in:
4
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
5
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
6
Consumer evaluations of service co-branding
Chen, Chien-Wei
;
Lien, Nai-Hwa
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 995-1016
Persistent link: https://www.econbiz.de/10011962032
Saved in:
7
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
8
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
9
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
10
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
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