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~language:"eng"
~language:"zho"
~person:"Daunt, Kate L."
~person:"Gilboa, Shaked"
~person:"Seger-Guttmann, Tali"
~person:"Sharma, Piyush"
~subject:"Auslandsverlagerung"
~subject:"Consumer behaviour"
~subject:"Hong Kong"
~subject:"Interkulturelles Management"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Auslandsverlagerung
Consumer behaviour
Hong Kong
Interkulturelles Management
Unternehmensdienstleistung
Konsumentenverhalten
80
Dienstleistungsqualität
38
Service quality
38
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
26
Relationship marketing
26
Lieferantenmanagement
15
Supplier relationship management
15
Customer service
13
Emotion
13
Kundenservice
13
Brand management
11
Markenführung
11
Einkaufszentrum
10
Innovation
10
Shopping center
10
B-to-B-Marketing
9
Business-to-business marketing
9
Einzelhandel
9
Retail trade
9
Brand image
8
Cross-cultural management
8
Cultural identity
8
Firm performance
8
India
8
Indien
8
Kulturelle Identität
8
Markenimage
8
Unternehmenserfolg
8
China
7
Emerging economies
7
Marketing management
7
Marketingmanagement
7
Schwellenländer
7
Beschwerdemanagement
6
Complaint management
6
Dienstleistungssektor
6
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Undetermined
46
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Article
87
Book / Working Paper
1
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Article in journal
Aufsatz in Zeitschrift
88
Aufsatz im Buch
4
Book section
4
Collection of articles of several authors
1
Sammelwerk
1
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English
Chinese
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Daunt, Kate L.
Gilboa, Shaked
Seger-Guttmann, Tali
Sharma, Piyush
Han, Heesup
115
Mattila, Anna S.
99
Lusk, Jayson L.
75
Phau, Ian
73
Khare, Arpita
68
Dwivedi, Yogesh Kumar
63
Loureiro, Sandra Maria Correia
62
Grewal, Dhruv
60
Nayga, Rodolfo M.
60
Septianto, Felix
59
Jang, Soocheong
57
Belk, Russell W.
56
Paul, Justin
54
Ko, Eunju
49
Laroche, Michel
48
Bagozzi, Richard P.
47
Hollebeek, Linda D.
46
Kim, Jungkeun
45
Pelsmacker, Patrick de
45
Kim, Seongseop
43
Law, Chun Hung Roberts
43
Vrontis, Demetris
43
Diamantopoulos, Adamantios
42
Thaichon, Park
41
Bang, Nguyen
40
Das, Gopal
39
Wong, IpKin Anthony
39
Rajagopal
38
Ko, Yong Jae
37
Park, Jungkun
37
Walsh, Gianfranco
37
Chan, Kara
36
Verhoef, Peter C.
36
Wu, Luorong
36
Eisend, Martin
35
Hyun, Sunghyup Sean
35
Moschis, George P.
35
Bruwer, Johan
34
Dens, Nathalie
34
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The journal of services marketing
20
Journal of retailing and consumer services
14
Journal of business research : JBR
9
European journal of marketing : EJM
6
Marketing intelligence & planning
6
Services marketing quarterly
5
Journal of international consumer marketing
3
Journal of marketing management : MM
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
The journal of product & brand management
2
European journal of marketing
1
International journal of hospitality management
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of consumer behaviour : an international research review
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of retailing
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
Service business
1
The international review of retail, distribution and consumer research
1
The service industries journal
1
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ECONIS (ZBW)
88
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1
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10
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88
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date (oldest first)
1
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
2
Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
3
How social media influencers impact consumer collectives : an embeddedness perspective
Mardon, Rebecca
;
Cocker, Hayley
;
Daunt, Kate L.
- In:
Journal of consumer research : JCR ; an …
50
(
2023
)
3
,
pp. 617-644
Persistent link: https://www.econbiz.de/10014391416
Saved in:
4
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
5
Reframing online brand community management : consumer conflicts, their consequences and moderation
Dineva, Denitsa
;
Daunt, Kate L.
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2653-2682
Persistent link: https://www.econbiz.de/10014448573
Saved in:
6
Contextual differences in the moderating effects of price consciousness and social desirability in pay-what-you-want (PWYW) pricing
Rabbanee, Fazlul K.
;
Roy, Rajat
;
Sharma, Piyush
- In:
Journal of business research : JBR
141
(
2022
),
pp. 13-25
Persistent link: https://www.econbiz.de/10013168029
Saved in:
7
Cultural differences in deliberate counterfeit purchase behavior
Sharma, Piyush
;
Chan, Ricky Y. K.
;
St. Davčik, Nebojša
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 121-137
Persistent link: https://www.econbiz.de/10013172901
Saved in:
8
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
9
Increasing customer loyalty and WOM in an age of terror : cross-cultural development and validation of the customers' reactions to terror scale (CRTS)
Gilboa, Shaked
;
Seger-Guttmann, Tali
;
Partouche-Sebban, …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209504
Saved in:
10
Interactive effects of self-congruity and need for uniqueness on brand loyalty via brand experience and brand attachment
Chieng, Fayrene
;
Sharma, Piyush
;
Kingshott, Russel PJ
; …
- In:
The journal of product & brand management
31
(
2022
)
6
,
pp. 870-885
Persistent link: https://www.econbiz.de/10013407569
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