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~person:"Agrawal, Vivek"
~person:"Law, Rob"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Dissertation u.a. Prüfungsschriften"
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Dienstleistungsqualität
Website
14
E-commerce
13
Electronic Commerce
13
Tourism
13
Tourismus
13
Hotel industry
12
Hotellerie
12
Consumer behaviour
11
Konsumentenverhalten
11
Viral marketing
11
Virales Marketing
11
Social Web
10
Social web
10
Online retailing
9
Online-Handel
9
Hong Kong
8
Hongkong
8
Internet marketing
8
Online-Marketing
8
Service quality
8
Holiday behaviour
7
Urlaubsverhalten
7
Bewertung
6
Evaluation
6
Tourism marketing
6
Tourismusmarketing
6
China
5
Customer satisfaction
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Destination management
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Destinationsmanagement
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Kundenzufriedenheit
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Information behaviour
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Informationsverhalten
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Internet
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Agrawal, Vivek
Law, Rob
Marimon, Frederic
9
Carlson, Jamie
8
Jebarajakirthy, Charles
7
Law, Chun Hung Roberts
7
Thaichon, Paramaporn
7
O'Cass, Aron
6
Xu, Xun
6
Adil, Mohd
5
Brun, Isabelle
5
Jun, Minjoon
5
Khan, Mohammed Naved
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Quach, Sara
5
Rajaobelina, Lova
5
Shankar, Amit
5
Sparks, Beverley
5
Bressolles, Grégory
4
Casadesús, Martí
4
Cho, Yun Kyung
4
Ganguli, Shirshendu
4
George, Ajimon
4
Grégoire, Yany
4
Izogo, Ernest Emeka
4
Lobo, Antonio
4
Luther, William J.
4
Mattila, Anna S.
4
Petnji Yaya, Luc Honore
4
Ricard, Line
4
Roy, Sanjit Kumar
4
Santouridis, Ilias
4
Sreejesh, S.
4
Thurasamy Ramayah
4
Tripathi, Vikas
4
Ye, Qiang
4
Akroush, Mamoun N.
3
Amin, Muslim
3
Assimakopoulos, Costas
3
Barrutia, José M.
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International journal of hospitality management
2
Electronic commerce research
1
International journal of business information systems : IJBIS
1
International journal of services and operations management
1
Journal of electronic commerce research : JECR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel and tourism marketing
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ECONIS (ZBW)
8
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1
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
2
A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry
Agrawal, Vivek
;
Seth, Nitin
;
Dixit, Jitendra Kumar
- In:
Electronic commerce research
22
(
2022
)
3
,
pp. 715-747
Persistent link: https://www.econbiz.de/10013431204
Saved in:
3
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
4
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Saved in:
5
Exploring key dimensions of e-service quality : a case of Indian banking industry
Agrawal, Vivek
;
Tripathi, Vikas
;
Agrawal, Anand Mohan
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 252-272
Persistent link: https://www.econbiz.de/10011849920
Saved in:
6
Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu
;
Lai, Michael T. H.
;
Law, Rob
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
Saved in:
7
Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong
;
Zhang, Zili
;
Wang, Fan
;
Law, Rob
;
Li, Dechao
- In:
International journal of hospitality management
35
(
2013
),
pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
Saved in:
8
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
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