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~person:"Auh, Seigyoung"
~person:"Gulati, Ranjay"
~person:"Johnson, Michael D."
~person:"Knittel, Christopher R."
~person:"Mattila, Anna S."
~subject:"USA"
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Search: "Customer relationship management"
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USA
Beziehungsmarketing
74
Relationship marketing
74
Consumer behaviour
40
Konsumentenverhalten
40
Customer satisfaction
27
Kundenzufriedenheit
27
Dienstleistungsqualität
24
Service quality
24
United States
17
Beschwerdemanagement
12
Complaint management
12
Marketing management
10
Marketingmanagement
10
Kundenbindungsprogramm
7
Loyalty program
7
Complementary goods
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Econometric model
6
Electronic Banking
6
Electronic banking
6
Komplementärgüter
6
Preisdifferenzierung
6
Price discrimination
6
Restraints of competition
6
Wettbewerbsbeschränkung
6
Ökonometrisches Modell
6
Customer service
5
Deutschland
5
Gastronomie
5
Germany
5
Kundenmanagement
5
Kundenservice
5
Restaurant industry
5
Automotive industry
4
Kfz-Industrie
4
Lieferantenmanagement
4
Organisatorischer Wandel
4
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2
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15
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2
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Auh, Seigyoung
Gulati, Ranjay
Johnson, Michael D.
Knittel, Christopher R.
Mattila, Anna S.
Smith, Alan D.
19
Kumar, V.
8
Walsh, Gianfranco
7
Han, Heesup
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Hollebeek, Linda D.
5
Jang, Soocheong
5
Beatty, Sharon E.
4
Gourio, François
4
Gremler, Dwayne D.
4
Hennig-Thurau, Thorsten
4
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Lucas, Robert W.
4
Rudanko, Leena
4
Skiera, Bernd
4
Chen, Tom
3
Eggert, Andreas
3
Ehrlich, Evelyn
3
Eisingerich, Andreas B
3
Elhauge, Einer
3
Enkel, Ellen
3
Fanelli, Duke
3
Ha, Jooyeon
3
Peltier, James
3
Raitani, Sonika
3
Ruyter, Ko de
3
Schweidel, David A.
3
Stango, Victor
3
Tanford, Sarah
3
Vyas, Vishal
3
Wiesel, Thorsten
3
Agha, Leila
2
Anaza, Nwamaka A.
2
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Customer retention in the automotive industry : quality, satisfaction and loyalty
2
Automobilmarktforschung : Nutzenorientierung von Pkw-Herstellern
1
Cornell hospitality quarterly : CQ
1
Harvard business review : HBR
1
Harvard business review on collaborating across silos
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of internet marketing and advertising : IJIMA
1
Internationale Standardlehrbücher der Wirtschafts- und Sozialwissenschaften
1
Journal of banking & finance
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service management
1
MIT sloan management review
1
The journal of services marketing
1
Working paper / National Bureau of Economic Research, Inc.
1
Working papers / Department of Economics
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Source
All
ECONIS (ZBW)
17
Showing
1
-
10
of
17
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date (newest first)
date (oldest first)
1
Why customer participation matters
Merlo, Omar
;
Eisingerich, Andreas B
;
Auh, Seigyoung
- In:
MIT sloan management review
55
(
2013/14
)
2
,
pp. 81-88
Persistent link: https://www.econbiz.de/10010248884
Saved in:
2
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
3
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
4
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
5
Strategic incompatibility in ATM markets
Knittel, Christopher R.
;
Stango, Victor
- In:
Journal of banking & finance
35
(
2011
)
10
,
pp. 2627-2636
Persistent link: https://www.econbiz.de/10009273274
Saved in:
6
Silo busting : how to execute on the promise of customer focus
Gulati, Ranjay
- In:
Harvard business review on collaborating across silos
,
(pp. 101-124)
.
2009
Persistent link: https://www.econbiz.de/10003856414
Saved in:
7
The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John
;
Hanson, Bjorn
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
4
,
pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
Saved in:
8
Silo busting : how to execute on the promise of customer focus
Gulati, Ranjay
- In:
Harvard business review : HBR
85
(
2007
)
5
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003460462
Saved in:
9
Abschied vom Silodenken
Gulati, Ranjay
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
12
,
pp. 90-106
Persistent link: https://www.econbiz.de/10003585196
Saved in:
10
Kundenorientierung und Markthandlung
Johnson, Michael D.
-
2001
Persistent link: https://www.econbiz.de/10001546507
Saved in:
1
2
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