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~person:"Balaji, M. S."
~person:"Han, Heesup"
~person:"Svensson, Göran"
~subject:"Customer satisfaction"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Beziehungsmarketing
103
Relationship marketing
103
Kundenzufriedenheit
62
Consumer behaviour
56
Konsumentenverhalten
56
Dienstleistungsqualität
33
Service quality
33
Confidence
26
Lieferantenmanagement
26
Supplier relationship management
26
Vertrauen
26
Hotel industry
17
Hotellerie
17
Satisfaction
16
Arbeitszufriedenheit
14
Brand image
14
Job satisfaction
14
Markenimage
14
Brand management
13
Markenführung
13
satisfaction
13
B-to-B-Marketing
12
Business-to-business marketing
12
trust
11
Airline
9
Brand loyalty
9
Emotion
9
Fluggesellschaft
9
Trust
9
commitment
9
Gastronomie
8
Holiday behaviour
8
Markentreue
8
Restaurant industry
8
Urlaubsverhalten
8
Beschwerdemanagement
7
Brand
7
Complaint management
7
Loyalty
7
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45
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4
Type of publication
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Article
62
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Article in journal
62
Aufsatz in Zeitschrift
62
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English
62
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Balaji, M. S.
Han, Heesup
Svensson, Göran
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Stock-Homburg, Ruth
12
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Ringle, Christian M.
9
Roberts-Lombard, Mornay
9
Roschk, Holger
9
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Published in...
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Journal of travel and tourism marketing
11
International journal of hospitality management
10
Journal of business research : JBR
5
International journal of contemporary hospitality management
4
International journal of procurement management
4
The journal of business & industrial marketing
4
Journal of business-to-business marketing
3
International journal of business excellence
2
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Tourism management : research, policies, practice
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business excellence : IJBEX
1
International journal of logistics economics and globalisation
1
Journal of Contemporary Issues in Business and Government
1
Journal of contemporary marketing science
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Service business
1
South African journal of economic and management sciences
1
Technological forecasting & social change : an international journal
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
62
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
3
The antecedents and outcomes of micro-enterprise business banking customers' relationship satisfaction
Van der Merwe, Michelle Caroline
;
Mostert, Pierre
; …
- In:
Journal of business-to-business marketing
31
(
2024
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10014514694
Saved in:
4
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
5
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
6
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
7
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
8
A sequential logic model between sales performance and salesperson satisfaction in B2B markets
Rodríguez, Rocío
;
Høgevold, Nils
;
Otero-Neira, Carmen
; …
- In:
The journal of business & industrial marketing
37
(
2022
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10012797127
Saved in:
9
Validating the sequential logic of quality constructs in seller-customer business relationships : antecedents, mediator and outcomes
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
Journal of business-to-business marketing
29
(
2022
)
1
,
pp. 43-67
Persistent link: https://www.econbiz.de/10013178123
Saved in:
10
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
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