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~person:"Balaji, M. S."
~person:"Han, Heesup"
~subject:"Customer satisfaction"
~subject:"Markenführung"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Markenführung
Beziehungsmarketing
73
Relationship marketing
73
Consumer behaviour
54
Konsumentenverhalten
54
Kundenzufriedenheit
43
Dienstleistungsqualität
29
Service quality
29
Hotel industry
17
Hotellerie
17
Brand image
14
Markenimage
14
Brand management
13
Satisfaction
11
Confidence
10
Vertrauen
10
Brand loyalty
9
Airline
8
Fluggesellschaft
8
Gastronomie
8
Holiday behaviour
8
Markentreue
8
Restaurant industry
8
Urlaubsverhalten
8
Brand
7
Emotion
7
Loyalty
7
Markenartikel
7
Arbeitszufriedenheit
6
Job satisfaction
6
USA
6
Beschwerdemanagement
5
Complaint management
5
Corporate reputation
5
Customer integration
5
Firmenimage
5
Kundenintegration
5
Tourism
5
Tourismus
5
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Article
49
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49
Aufsatz in Zeitschrift
49
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English
49
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Balaji, M. S.
Han, Heesup
Loureiro, Sandra Maria Correia
28
Homburg, Christian
23
Prentice, Catherine
22
Gil Saura, Irene
21
Hollebeek, Linda D.
21
Mattila, Anna S.
21
Svensson, Göran
19
Rather, Raouf Ahmad
18
Hyun, Sunghyup Sean
16
Khan, Imran
16
Mittal, Vikas
16
Huber, Frank
15
Usman, Osly
15
Ahn, Jiseon
14
Aksoy, Lerzan
14
Bilgihan, Anil
14
Bruhn, Manfred
14
Gustafsson, Anders
14
Quach, Sara
14
Veloutsou, Cleopatra
14
Bang, Nguyen
13
Fetscherin, Marc
13
Japutra, Arnold
13
King, Ceridwyn
13
Rahman, Zillur
13
Sreejesh, S.
13
Verhoef, Peter C.
13
Wong, IpKin Anthony
13
Casidy, Riza
12
Evanschitzky, Heiner
12
Kim, Wansoo
12
Klaus, Philipp
12
Kumar, Vikas
12
Stock-Homburg, Ruth
12
Blut, Markus
11
Fournier, Susan
11
Keiningham, Timothy
11
Park, Jungkun
11
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Journal of travel and tourism marketing
12
International journal of hospitality management
11
Journal of business research : JBR
5
International journal of contemporary hospitality management
4
Journal of hospitality marketing & management
2
Journal of retailing and consumer services
2
Tourism management : research, policies, practice
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of Contemporary Issues in Business and Government
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Service business
1
Technological forecasting & social change : an international journal
1
The IUP journal of brand management : IJBRM
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
49
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Investigation into the festival brand co-creation mechanism : extended application of the customer-based brand equity model
Chi, Xiaoting
;
Zhou, Heng
;
Cai, Gangwei
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
3
,
pp. 377-395
Persistent link: https://www.econbiz.de/10014513650
Saved in:
3
Building value co-creation with social media marketing, brand trust, and brand loyalty
Sohaib, Muhammad
;
Han, Heesup
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364678
Saved in:
4
The psychology of vacationers' hotel brand choice in a post-pandemic world
Kim, Jinkyung Jenny
;
Lee, Myong Jae
;
Han, Heesup
- In:
Journal of vacation marketing
29
(
2023
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10014246967
Saved in:
5
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
6
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
7
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
8
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
9
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
10
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
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