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~person:"Balaji, M. S."
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~subject:"Service quality"
~subject:"Viral marketing"
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Search: "Customer relationship management"
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| 5 applied filters
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Subject
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Customer satisfaction
Service quality
Viral marketing
Beziehungsmarketing
49
Relationship marketing
49
Consumer behaviour
37
Konsumentenverhalten
37
Brand management
26
Markenführung
26
Kundenzufriedenheit
22
Brand image
19
Markenimage
19
Dienstleistungsqualität
17
Social Web
13
Social web
13
Brand
11
Markenartikel
11
Internet marketing
9
Online-Marketing
9
Customer engagement
8
Virales Marketing
7
Confidence
6
Customer integration
6
Kundenintegration
6
Vertrauen
6
Beschwerdemanagement
5
Complaint management
5
Satisfaction
5
Airline
4
Fluggesellschaft
4
Lieferantenmanagement
4
Supplier relationship management
4
Trust
4
social media
4
Arbeitszufriedenheit
3
Brand loyalty
3
Customer loyalty
3
Emotion
3
Interaction quality
3
Job satisfaction
3
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Undetermined
18
Free
2
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Article
26
Type of publication (narrower categories)
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Article in journal
26
Aufsatz in Zeitschrift
26
Language
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English
26
Author
All
Balaji, M. S.
Loureiro, Sandra Maria Correia
Han, Heesup
35
Bruhn, Manfred
29
Mattila, Anna S.
26
Homburg, Christian
25
Prentice, Catherine
23
Gil Saura, Irene
21
Svensson, Göran
19
Mittal, Vikas
18
Klaus, Philipp
17
Aksoy, Lerzan
15
Gustafsson, Anders
15
Hyun, Sunghyup Sean
15
McColl-Kennedy, Janet R.
15
Rather, Raouf Ahmad
15
Stauss, Bernd
15
Usman, Osly
15
Verhoef, Peter C.
15
Stock-Homburg, Ruth
14
Wieseke, Jan
14
Evanschitzky, Heiner
13
Hollebeek, Linda D.
13
Kim, Wansoo
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Blut, Markus
12
Gong, Taeshik
12
Keiningham, Timothy
12
Park, Jungkun
12
Quach, Sara
12
Rahman, Zillur
12
So, Kevin Kam Fung
12
Sreejesh, S.
12
Barnes, Donald C.
11
Bauer, Hans H.
11
Georgi, Dominik
11
Johnson, Lester W.
11
Khan, Imran
11
Kumar, V.
11
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Published in...
All
Journal of business research : JBR
5
International journal of hospitality management
2
Journal of promotion management : innovations in planning and applied research
2
Journal of retailing and consumer services
2
Journal of strategic marketing
2
Cogent business & management
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service management
1
Journal of travel and tourism marketing
1
Service business
1
Technological forecasting & social change : an international journal
1
The service industries journal
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
26
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
3
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
4
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
5
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
6
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
7
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
8
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
9
Analysing consumer-brand engagement through appreciative listening on social network platforms
Pina, Lídia Silveira
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 304-313
Persistent link: https://www.econbiz.de/10012179025
Saved in:
10
Exploring the determinants of instagram as a social network for online consumer-brand relationship
Loureiro, Sandra Maria Correia
;
Sarmento, Eduardo Moraes
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 354-366
Persistent link: https://www.econbiz.de/10012179030
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