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~person:"Bang, Nguyen"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
~type_genre:"Aufsatz in Zeitschrift"
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Search: "Customer relationship management"
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Subject
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Customer satisfaction
Konsumentenverhalten
Beziehungsmarketing
51
Relationship marketing
51
Consumer behaviour
40
Brand management
27
Markenführung
27
Kundenzufriedenheit
21
Brand image
19
Markenimage
19
Brand
14
Markenartikel
14
Social Web
13
Social web
13
Dienstleistungsqualität
11
Service quality
11
Customer engagement
8
Einzelhandel
8
Retail trade
8
Confidence
7
Customer integration
7
Internet marketing
7
Kundenintegration
7
Online-Marketing
7
Vertrauen
7
Brand loyalty
5
E-commerce
5
Electronic Commerce
5
Markentreue
5
Online retailing
5
Online-Handel
5
Gerechtigkeit
4
Justice
4
Satisfaction
4
Trust
4
Viral marketing
4
Virales Marketing
4
Airline
3
Customer loyalty
3
Emotion
3
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Online availability
All
Undetermined
27
Free
2
Type of publication
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Article
43
Book / Working Paper
1
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
44
Aufsatz im Buch
1
Book section
1
Collection of articles of several authors
1
Sammelwerk
1
Language
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English
44
Author
All
Bang, Nguyen
Loureiro, Sandra Maria Correia
Han, Heesup
48
Mattila, Anna S.
33
Hollebeek, Linda D.
32
Gil Saura, Irene
25
Prentice, Catherine
25
Klaus, Philipp
20
Verhoef, Peter C.
20
Hyun, Sunghyup Sean
19
Kumar, V.
19
Rather, Raouf Ahmad
19
Svensson, Göran
19
So, Kevin Kam Fung
18
Evanschitzky, Heiner
17
Khan, Imran
17
Wong, IpKin Anthony
17
Ahn, Jiseon
16
Gustafsson, Anders
16
Kim, Wansoo
16
Quach, Sara
16
Balaji, M. S.
15
Bilgihan, Anil
15
Tanford, Sarah
15
Das, Gopal
14
Japutra, Arnold
14
Sesé, F. Javier
14
Walsh, Gianfranco
14
Aksoy, Lerzan
13
Blut, Markus
13
Casidy, Riza
13
Grewal, Dhruv
13
Keiningham, Timothy
13
Kumar, Vikas
13
Lemon, Katherine N.
13
McColl-Kennedy, Janet R.
13
McDonald, Heath
13
Park, Jungkun
13
Rahman, Zillur
13
Roberts-Lombard, Mornay
13
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Published in...
All
Journal of retailing and consumer services
5
Journal of promotion management : innovations in planning and applied research
4
The marketing review
3
International journal of hospitality management
2
Marketing intelligence & planning
2
The international journal of bank marketing : IJBM
2
Asia-Pacific journal of business administration
1
Business process management journal
1
Cogent business & management
1
Electronic markets : the international journal on networked business
1
Information technology and management
1
International journal of business and globalisation : IJBG
1
International journal of business performance management
1
International journal of market research
1
International journal of retail and distribution management
1
International journal of wine business research : IJWBR
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of targeting, measurement and analysis for marketing
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Technological forecasting & social change : an international journal
1
The journal of brand management : an international journal
1
The journal of consumer marketing
1
The journal of product & brand management
1
The journal of services marketing
1
The service industries journal
1
World review of entrepreneurship, management and sustainable development
1
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Source
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ECONIS (ZBW)
44
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1
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10
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44
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date (oldest first)
1
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
2
Exploring tourists' virtual reality-based brand engagement : a uses-and-gratifications perspective
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Loureiro, …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
3
,
pp. 606-624
Persistent link: https://www.econbiz.de/10014582360
Saved in:
3
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
4
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
5
I am feeling so good! : motivations for interacting in online brand communities
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10013536280
Saved in:
6
Engaging with omnichannel brands : the role of consumer empowerment
Itani, Omar S.
;
Loureiro, Sandra Maria Correia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 238-261
Persistent link: https://www.econbiz.de/10013552701
Saved in:
7
Service brand coolness in the construction of brand loyalty : a self-presentation theory approach
Jiménez-Barreto, Jano
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013169578
Saved in:
8
How brand authenticity and consumer brand engagement can be expressed in reviews : a text mining approach
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
26
(
2020
)
4
,
pp. 457-480
Persistent link: https://www.econbiz.de/10012179137
Saved in:
9
Stimulating consumer community creation through a co-design approach
Storvang, Pia
;
Haug, Anders
;
Bang, Nguyen
- In:
International journal of market research
62
(
2020
)
2
,
pp. 176-194
Persistent link: https://www.econbiz.de/10012214133
Saved in:
10
Measuring customer based place brand equity (CBPBE) from a public diplomacy perspective : evidence from West Bengal
Bose, Sunny
;
Roy, Sanjit
;
Sharifah Faridah Syed Alwi
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 734-744
Persistent link: https://www.econbiz.de/10012257676
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