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~person:"Bilgihan, Anil"
~person:"Han, Heesup"
~person:"Sarstedt, Marko"
~subject:"Hotellerie"
~type_genre:"Article in journal"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Hotellerie
Customer satisfaction
94
Kundenzufriedenheit
94
Consumer behaviour
70
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70
Dienstleistungsqualität
47
Service quality
47
Beziehungsmarketing
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Bilgihan, Anil
Han, Heesup
Sarstedt, Marko
Torres, Edwin N.
8
Kim, Jinkyung Jenny
7
Hyun, Sunghyup Sean
6
Law, Chun Hung Roberts
6
Yu, Jongsik
6
Caber, Meltem
5
Cobanoglu, Cihan
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Kim, Woo Gon
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Lee, Jin-soo
5
Sparks, Beverley
5
Xu, Xun
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Albayrak, Tahir
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Ali, Faizan
4
Amin, Muslim
4
DedeoÄŸlu, Bekir Bora
4
Hu, Feng
4
Jeong, Miyoung
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Kim, Seongseop
4
So, Kevin Kam Fung
4
Teichert, Thorsten
4
Al-Ansi, Amr
3
Ariffin, Ahmad Azmi M.
3
Assaker, Guy
3
Berezan, Orie
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Chen, Po-Ju
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Cheng, Mingming
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Choi, Hyeyoon
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Dabestani, Reza
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Fongsuwan, Wanno
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Jani, Dev
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Karatepe, Osman M.
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Kuo, Chun-min
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Ladhari, Riadh
3
Lee, Seonjeong
3
Lehto, Xinran Y.
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Liu, Yong
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International journal of hospitality management
10
Journal of travel and tourism marketing
8
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of retailing and consumer services
1
Journal of vacation marketing
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ECONIS (ZBW)
27
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1
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
2
Influence of vegan attributes on hotel consumption value, perceived advantages, and word-of-mouth and revisit intentions
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Seo, …
- In:
Journal of travel and tourism marketing
40
(
2023
)
8
,
pp. 639-652
Persistent link: https://www.econbiz.de/10014447620
Saved in:
3
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
4
Assessing customer financial risk perception and attitude in the hotel industry : exploring the role of protective measures against COVID-19
Quan, Lanji
;
Al-Ansi, Amr
;
Han, Heesup
- In:
International journal of hospitality management
101
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271318
Saved in:
5
Saving the hotel industry : strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185212
Saved in:
6
Customer views on comprehensive green hotel selection attributes and analysis of importance-performance
Quan, Lanji
;
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 535-554
Persistent link: https://www.econbiz.de/10014234582
Saved in:
7
Mobile hotel reservations and customer behavior : channel familiarity and channel type
Kim, Jinkyung Jenny
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of vacation marketing
27
(
2021
)
1
,
pp. 82-102
Persistent link: https://www.econbiz.de/10012426217
Saved in:
8
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
9
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
10
Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Han, Heesup
;
Yu, Jongsik
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241471
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