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~person:"Bilgihan, Anil"
~person:"Han, Heesup"
~person:"Sarstedt, Marko"
~subject:"Virales Marketing"
~type_genre:"Article in journal"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Virales Marketing
Customer satisfaction
94
Kundenzufriedenheit
94
Consumer behaviour
70
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70
Dienstleistungsqualität
47
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47
Beziehungsmarketing
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Bilgihan, Anil
Han, Heesup
Sarstedt, Marko
Balaji, M. S.
5
Liu, Chih-Hsing
4
Sparks, Beverley
4
Bradley, Graham L.
3
Casidy, Riza
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Gil Saura, Irene
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Hsu, Maxwell K.
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Jayawardhena, Chanaka
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Kim, Jong Min
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Law, Chun Hung Roberts
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Mariani, Marcello M.
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Moliner-Velázquez, Beatriz
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Ranaweera, Chatura
3
Román, Sergio
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Roy, Sanjit
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Sreejesh, S.
3
Xu, Xun
3
Yu, Jongsik
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Binh Giang Nguyen
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International journal of hospitality management
2
Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
2
International journal of contemporary hospitality management
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
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1
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
2
Influence of vegan attributes on hotel consumption value, perceived advantages, and word-of-mouth and revisit intentions
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Seo, …
- In:
Journal of travel and tourism marketing
40
(
2023
)
8
,
pp. 639-652
Persistent link: https://www.econbiz.de/10014447620
Saved in:
3
Exploring competitive hotel selection attributes among guests : an importance-performance analysis
Kim, Jinkyung Jenny
;
Lee, Youngseok
;
Han, Heesup
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 998-1011
Persistent link: https://www.econbiz.de/10012179515
Saved in:
4
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
5
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
Saved in:
6
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
7
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
8
The role of trust in creating positive word of mouth and behavioral intentions : the case of online social networks
Barreda, Albert A.
;
Bilgihan, Anil
;
Kageyama, Yoshimasa
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 16-36
Persistent link: https://www.econbiz.de/10011289292
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