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~person:"Bilgihan, Anil"
~person:"Mattila, Anna S."
~person:"Quach, Sara"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
~subject:"Website"
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Search: subject_exact:"Consumer Behaviour"
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Beziehungsmarketing
Dienstleistungsqualität
Website
Consumer behaviour
157
Konsumentenverhalten
157
Relationship marketing
55
Customer satisfaction
50
Kundenzufriedenheit
50
Service quality
45
Gastronomie
21
Restaurant industry
21
Internet marketing
19
Online-Marketing
19
Emotion
18
Beschwerdemanagement
17
Complaint management
17
Corporate Social Responsibility
16
Corporate social responsibility
16
Hotel industry
15
Hotellerie
15
Brand management
14
Markenführung
14
Social Web
14
Social web
14
Viral marketing
14
Virales Marketing
14
Advertising
12
Advertising effects
12
Experiment
12
Werbewirkung
12
Preismanagement
11
Pricing strategy
11
Online retailing
10
Online-Handel
10
Werbung
10
Brand image
8
Confidence
8
Customer service
8
Gender
8
Geschlecht
8
Kundenservice
8
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Undetermined
50
Free
2
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Article
77
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Article in journal
77
Aufsatz in Zeitschrift
77
Language
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English
77
Author
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Bilgihan, Anil
Mattila, Anna S.
Quach, Sara
Han, Heesup
59
Usman, Osly
35
Hollebeek, Linda D.
33
Verhoef, Peter C.
29
Kumar, V.
24
Prentice, Catherine
24
Loureiro, Sandra Maria Correia
23
Huber, Frank
22
Ahn, Jiseon
21
Klaus, Philipp
21
Hyun, Sunghyup Sean
20
Rather, Raouf Ahmad
20
Wong, IpKin Anthony
19
Bang, Nguyen
18
Grewal, Dhruv
18
Line, Nathaniel D.
18
McColl-Kennedy, Janet R.
18
Balaji, M. S.
17
Gustafsson, Anders
17
Hanks, Lydia
17
Herrmann, Andreas
17
So, Kevin Kam Fung
17
Wangenheim, Florian von
17
Jang, Soocheong
16
Khan, Imran
16
Schumann, Jan Hendrik
16
Sreejesh, S.
16
Gil Saura, Irene
15
Lemon, Katherine N.
15
Mittal, Vikas
15
Park, Jungkun
15
Schramm-Klein, Hanna
15
Swoboda, Bernhard
15
Aksoy, Lerzan
14
Bauer, Hans H.
14
Carlson, Jamie
14
Foscht, Thomas
14
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International journal of hospitality management
11
Journal of retailing and consumer services
7
The journal of services marketing
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
International journal of contemporary hospitality management
5
Journal of business research : JBR
5
Journal of hospitality marketing & management
4
Services marketing quarterly
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Journal of service management
2
Journal of service research
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The journal of product & brand management
2
Tourism review : the official journal of the AIEST
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Cornell hospitality quarterly : CQ
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of consumer studies
1
International journal of quality and service sciences
1
Journal of consumer behaviour
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of retailing
1
Journal of strategic marketing
1
Psychology & marketing
1
Technological forecasting & social change : an international journal
1
The international review of retail, distribution and consumer research
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
77
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77
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date (oldest first)
1
Instant karma : how the karmic-investment mindset affects customer engagement with corporate charitable giving requests
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 770-782
Persistent link: https://www.econbiz.de/10014633713
Saved in:
2
Chatbots in frontline services and customer experience : an anthropomorphism perspective
Nguyen Tuyet-Mai
;
Ferm, Lars-Erik Casper
;
Quach, Sara
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2201-2225
Persistent link: https://www.econbiz.de/10014432391
Saved in:
3
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
4
Towards an understanding of meme marketing : conceptualisation and empirical evidence
Razzaq, Ali
;
Shao, Wei
;
Quach, Sara
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
7/8
,
pp. 670-701
Persistent link: https://www.econbiz.de/10014321538
Saved in:
5
How perceptions of relationship investment influence customer loyalty : the mediating role of perceived value and the moderating role of relationship proneness
Menidjel, Choukri
;
Bilgihan, Anil
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 296-319
Persistent link: https://www.econbiz.de/10014303204
Saved in:
6
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
7
Are privacy concerns still relevant? : revisiting consumer behaviour in omnichannel retailing
Cheah, Jun-Hwa
;
Lim, Xin-Jean
;
Hiram Ting
;
Liu, Yide
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013169706
Saved in:
8
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
9
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
Saved in:
10
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
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