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~person:"Dolen, Willemijn M. van"
~person:"Liang, Sai"
~subject:"Brand image"
~subject:"Complaint management"
~subject:"Online retailing"
~subject:"Online-Marketing"
~type_genre:"Article in journal"
~type_genre:"Festschrift"
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Brand image
Complaint management
Online retailing
Online-Marketing
Social Web
18
Social web
18
Consumer behaviour
11
Konsumentenverhalten
11
Internet marketing
9
Online-Handel
7
Viral marketing
7
Virales Marketing
7
Customer satisfaction
4
Hotel industry
4
Hotellerie
4
Kundenzufriedenheit
4
Online reviews
4
Beziehungsmarketing
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Firmenimage
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Internet
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14
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Dolen, Willemijn M. van
Liang, Sai
Dwivedi, Yogesh Kumar
17
Law, Chun Hung Roberts
17
Loureiro, Sandra Maria Correia
16
Rita, Paulo
14
Filieri, Raffaele
13
Harrigan, Paul
13
Hajli, Nick
12
Kumar, Vikas
11
Bigné Alcañiz, J. Enrique
10
Hollebeek, Linda D.
9
Schweidel, David A.
9
Vrontis, Demetris
9
Ye, Qiang
9
Akram, Umair
8
Fogel, Joshua
8
Hudders, Liselot
8
Karjaluoto, Heikki
8
Ko, Eunju
8
Schivinski, Bruno
8
Soutar, Geoffrey N.
8
Tan, Yong
8
Thaichon, Park
8
Bilgihan, Anil
7
Grewal, Dhruv
7
Hazari, Sunil
7
Hennig-Thurau, Thorsten
7
Hong, Yili
7
Kian Yeik Koay
7
Kim, Juran
7
Kim, Woo Gon
7
Kumar, Jitender
7
Kunkel, Thilo
7
Michaelidou, Nina
7
Moro, Sérgio
7
Noort, Guda van
7
Okumus, Fevzi
7
Phua, Joe
7
Pitt, Leyland F.
7
Rahman, Zillur
7
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International journal of hospitality management
4
International journal of contemporary hospitality management
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of electronic commerce : IJEC
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business ethics : JOBE
1
Journal of destination marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of travel and tourism marketing
1
Psychology & marketing
1
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ECONIS (ZBW)
14
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1
The power of internet exposure : influence of online news coverage on restaurant survival
Li, Hui
;
Chen, Qian-Xia
;
Liang, Sai
;
Yang, Jing-Jing
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1399-1422
Persistent link: https://www.econbiz.de/10013164614
Saved in:
2
Motivation behind review provision in online travel communities : do hometowner contributions matter?
Liang, Sai
;
Ye, Qiang
;
Zhang, Xiaoxia
;
Law, Chun Hung …
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1692-1716
Persistent link: https://www.econbiz.de/10013412087
Saved in:
3
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
4
Simplicity is not key : understanding firm-generated social media images and consumer liking
Overgoor, Gijs
;
Rand, William
;
Dolen, Willemijn M. van
; …
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
3
,
pp. 639-655
Persistent link: https://www.econbiz.de/10013399580
Saved in:
5
How do you feel about crowding at destinations? : an exploration based on user-generated content
Liang, Sai
;
Li, Chunxiao
;
Li, Hui
;
Cheng, Hongbo
- In:
Journal of destination marketing & management
20
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012588628
Saved in:
6
What you feel, is what you like influence of message appeals on customer engagement on instagram
Rietveld, Robert
;
Dolen, Willemijn M. van
;
Mazloom, Masoud
- In:
Journal of interactive marketing : a quarterly …
49
(
2020
),
pp. 20-53
Persistent link: https://www.econbiz.de/10012288818
Saved in:
7
Power of profile name in online sharing
Liu, Xianwei
;
Liu, Jianwei
;
Law, Chun Hung Roberts
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 30-33
Persistent link: https://www.econbiz.de/10012128312
Saved in:
8
Booking now or later : do online peer reviews matter?
Zhang, Zili
;
Liang, Sai
;
Li, Hengyun
;
Zhang, Ziqiong
- In:
International journal of hospitality management
77
(
2019
),
pp. 147-158
Persistent link: https://www.econbiz.de/10011988490
Saved in:
9
How do domestic and international high-end hotel brands receive and manage customer feedback?
Schuckert, Markus
;
Liang, Sai
;
Law, Chun Hung Roberts
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 528-537
Persistent link: https://www.econbiz.de/10011988936
Saved in:
10
Handling consumer messages on social networking sites : customer service or privacy infringement?
Demmers, Joris
;
Dolen, Willemijn M. van
;
Weltevreden, …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
1
,
pp. 8-35
Persistent link: https://www.econbiz.de/10011848488
Saved in:
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