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~person:"Fong, Lawrence Hoc Nang"
~person:"Law, Chun Hung Roberts"
~subject:"Evaluation"
~subject:"Gastgewerbe"
~subject:"Kundenzufriedenheit"
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Fong, Lawrence Hoc Nang
Law, Chun Hung Roberts
Goldfarb, Avi
5
Lederman, Mara
5
Hassan, Azizul
4
Haverila, Kai
4
Hermle, Johannes
4
Hu, Nan
4
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3
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3
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3
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3
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3
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3
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3
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3
Rather, Raouf Ahmad
3
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3
So, Kevin Kam Fung
3
Sparks, Beverley
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Ye, Qiang
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Özler, Berk
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2
Abu Bakar bin Abdul Hamid
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2
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International journal of hospitality management
3
Journal of travel and tourism marketing
3
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
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ECONIS (ZBW)
9
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1
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
2
Understanding service attributes of robot hotels : a sentiment analysis of customer online reviews
Luo, Jian Ming
;
Vu, Huy Quan
;
Li, Gang
;
Law, Chun Hung …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198484
Saved in:
3
Engaging customers in value co-creation through mobile instant messaging in the tourism and hospitality industry
Lei, Soey Sut Ieng
;
Ye, Shun
;
Wang, Dan
;
Law, Chun Hung …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 229-251
Persistent link: https://www.econbiz.de/10012201334
Saved in:
4
Mapping the progress of social media research in hospitality and tourism management from 2004 to 2014
Lu, Ying
;
Chen, Ze
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
35
(
2018
)
2
,
pp. 102-118
Persistent link: https://www.econbiz.de/10011885977
Saved in:
5
Social media in hospitality and tourism
Law, Chun Hung Roberts
(
ed.
);
Fong, Lawrence Hoc Nang
(
ed.
); …
-
2017
Persistent link: https://www.econbiz.de/10011687622
Saved in:
6
Asymmetry of hotel ratings on TripAdvisor : evidence from single- versus dual-valence reviews
Fong, Lawrence Hoc Nang
;
Lei, Soey Sut Ieng
;
Law, Chun …
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10011669668
Saved in:
7
Multilevel analysis of the relationship between type of travel, online ratings, and management response : empirical evidence from international upscale hotels
Liang, Sai
;
Schuckert, Markus
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 239-256
Persistent link: https://www.econbiz.de/10011669972
Saved in:
8
Hospitality and tourism online reviews : recent trends and future directions
Schuckert, Markus
;
Liu, Xianwei
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 608-621
Persistent link: https://www.econbiz.de/10011386932
Saved in:
9
A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently
Schuckert, Markus
;
Liu, Xianwei
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
48
(
2015
),
pp. 143-149
Persistent link: https://www.econbiz.de/10011341593
Saved in:
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