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~person:"Gil Saura, Irene"
~person:"Gustafsson, Anders"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
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Search: "Customer relationship management"
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Customer satisfaction
Beziehungsmarketing
81
Relationship marketing
81
Consumer behaviour
49
Konsumentenverhalten
49
Kundenzufriedenheit
39
Brand management
33
Markenführung
33
Dienstleistungsqualität
28
Service quality
28
Brand image
27
Markenimage
27
Einzelhandel
20
Retail trade
20
Brand
13
Markenartikel
12
Social Web
11
Social web
11
Customer service
8
Customer value
8
Kundenservice
8
Kundenwert
8
Lieferantenmanagement
8
Supplier relationship management
8
Brand loyalty
7
Customer engagement
7
Customer integration
7
Emotion
7
Internet marketing
7
Kundenintegration
7
Online-Marketing
7
Satisfaction
7
Viral marketing
7
Virales Marketing
7
Customer experience
6
Hotel industry
6
Hotellerie
6
Innovation
6
Spain
6
Spanien
6
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21
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3
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Article
39
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
39
Language
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English
39
Author
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Gil Saura, Irene
Gustafsson, Anders
Loureiro, Sandra Maria Correia
Han, Heesup
33
Mattila, Anna S.
19
Prentice, Catherine
19
Svensson, Göran
19
Hyun, Sunghyup Sean
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Balaji, M. S.
11
Quach, Sara
11
Aksoy, Lerzan
10
Bang, Nguyen
10
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Keiningham, Timothy
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
McColl-Kennedy, Janet R.
9
Park, Jungkun
9
Roberts-Lombard, Mornay
9
So, Kevin Kam Fung
9
Tanford, Sarah
9
Van Vaerenbergh, Yves
9
Ahn, Jiseon
8
Blut, Markus
8
Gong, Taeshik
8
Larivière, Bart
8
Lee, Choong-Ki
8
Prybutok, Victor R.
8
Pérez, Andrea
8
Sreejesh, S.
8
Thaichon, Paramaporn
8
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Journal of business research : JBR
4
International journal of hospitality management
3
Journal of retailing and consumer services
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of service management
2
Journal of service research
2
The international review of retail, distribution and consumer research
2
The journal of services marketing
2
European retail research
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality marketing & management
1
Journal of industrial and business economics
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Journal of vacation marketing : an international journal
1
Management decision : MD
1
Service business
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
Tourism review : the official journal of the AIEST
1
World review of entrepreneurship, management and sustainable development
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ECONIS (ZBW)
39
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1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
3
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
4
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
5
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
6
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
7
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
8
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
9
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
10
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
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