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~person:"Gil Saura, Irene"
~person:"Larivière, Bart"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Customer satisfaction"
~subject:"Markenimage"
~type_genre:"Aufsatz in Zeitschrift"
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Search: "Customer relationship management"
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Subject
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Customer satisfaction
Markenimage
Beziehungsmarketing
71
Relationship marketing
71
Consumer behaviour
43
Konsumentenverhalten
43
Kundenzufriedenheit
34
Brand management
29
Markenführung
29
Brand image
26
Dienstleistungsqualität
22
Service quality
22
Einzelhandel
16
Retail trade
16
Brand
11
Markenartikel
11
Social Web
10
Social web
10
Customer engagement
8
Customer integration
8
Kundenintegration
8
Viral marketing
8
Virales Marketing
8
Brand loyalty
7
Customer value
7
Internet marketing
7
Kundenwert
7
Lieferantenmanagement
7
Online-Marketing
7
Satisfaction
7
Supplier relationship management
7
Hotel industry
6
Hotellerie
6
Spain
6
Spanien
6
Betriebliche Wertschöpfung
5
Confidence
5
Customer service
5
Emotion
5
Kundenservice
5
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Online availability
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Undetermined
29
Free
3
Type of publication
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Article
50
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
50
Arbeitspapier
1
Aufsatz im Buch
1
Book section
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
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Language
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English
50
Author
All
Gil Saura, Irene
Larivière, Bart
Loureiro, Sandra Maria Correia
Han, Heesup
36
Prentice, Catherine
22
Mattila, Anna S.
19
Svensson, Göran
19
Hyun, Sunghyup Sean
18
Bilgihan, Anil
14
Hollebeek, Linda D.
14
Wong, IpKin Anthony
14
Bang, Nguyen
13
Japutra, Arnold
13
Khan, Imran
13
Kim, Wansoo
13
Rather, Raouf Ahmad
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Quach, Sara
12
Sreejesh, S.
12
Ahn, Jiseon
11
Casidy, Riza
11
Kumar, Vikas
11
Park, Jungkun
11
Roy, Sanjit
11
Šerić, Maja
11
Barnes, Donald C.
10
Evanschitzky, Heiner
10
Grégoire, Yany
10
Jang, Soocheong
10
Johnson, Lester W.
10
King, Ceridwyn
10
Roberts-Lombard, Mornay
10
Sarkar, Abhigyan
10
So, Kevin Kam Fung
10
Aksoy, Lerzan
9
Chahal, Hardeep
9
Fetscherin, Marc
9
Izogo, Ernest Emeka
9
Keiningham, Timothy
9
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Published in...
All
Journal of retailing and consumer services
6
International journal of hospitality management
4
The journal of brand management : an international journal
3
International journal of retail and distribution management
2
Journal of hospitality marketing & management
2
Journal of promotion management : innovations in planning and applied research
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of vacation marketing : an international journal
2
Managing service quality : MSQ ; an international journal
2
The international review of retail, distribution and consumer research
2
The journal of product & brand management
2
Cogent business & management
1
European retail research
1
International journal of business performance management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of wine business research : IJWBR
1
Journal of business research : JBR
1
Journal of industrial and business economics
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Management decision : MD
1
Service business
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
50
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1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
3
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
4
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
5
I am feeling so good! : motivations for interacting in online brand communities
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10013536280
Saved in:
6
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
7
Engaging with omnichannel brands : the role of consumer empowerment
Itani, Omar S.
;
Loureiro, Sandra Maria Correia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 238-261
Persistent link: https://www.econbiz.de/10013552701
Saved in:
8
Service brand coolness in the construction of brand loyalty : a self-presentation theory approach
Jiménez-Barreto, Jano
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013169578
Saved in:
9
Does sustainability drive to create store equity? : a proposal through image, quality and loyalty
Sánchez-González, Irene
;
Gil Saura, Irene
; …
- In:
International journal of retail and distribution management
50
(
2022
)
6
,
pp. 708-727
Persistent link: https://www.econbiz.de/10013398102
Saved in:
10
The role of retail equity, value and relational benefits in building B2B relationships in retailing
Gil Saura, Irene
;
Ruiz-Molina, M. Eugenia
;
Berenguer …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
4
,
pp. 253-286
Persistent link: https://www.econbiz.de/10012312405
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