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~person:"Gil Saura, Irene"
~person:"Loureiro, Sandra Maria Correia"
~person:"Rather, Raouf Ahmad"
~subject:"Customer satisfaction"
~subject:"Hotellerie"
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Customer satisfaction
Hotellerie
Beziehungsmarketing
89
Relationship marketing
89
Consumer behaviour
57
Konsumentenverhalten
57
Brand management
44
Markenführung
44
Kundenzufriedenheit
38
Brand image
33
Markenimage
33
Dienstleistungsqualität
26
Service quality
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Einzelhandel
16
Retail trade
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Social Web
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Social web
16
Customer integration
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Kundenintegration
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Brand
13
Internet marketing
13
Markenartikel
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Online-Marketing
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11
Confidence
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Customer value
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Hotel industry
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9
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Lieferantenmanagement
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Satisfaction
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Spanien
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Supplier relationship management
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English
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Gil Saura, Irene
Loureiro, Sandra Maria Correia
Rather, Raouf Ahmad
Han, Heesup
41
Homburg, Christian
22
Mattila, Anna S.
21
Prentice, Catherine
21
Svensson, Göran
19
Wong, IpKin Anthony
15
Aksoy, Lerzan
14
Hyun, Sunghyup Sean
14
Kim, Wansoo
14
Mittal, Vikas
14
Tanford, Sarah
14
Bilgihan, Anil
13
Gustafsson, Anders
13
Usman, Osly
13
Klaus, Philipp
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Quach, Sara
11
Raab, Carola
11
So, Kevin Kam Fung
11
Töpfer, Armin
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
Casidy, Riza
10
Khan, Imran
10
McColl-Kennedy, Janet R.
10
Park, Jungkun
10
Qu, Hailin
10
Stauss, Bernd
10
Van Vaerenbergh, Yves
10
Ahn, Jiseon
9
Chahal, Hardeep
9
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International journal of hospitality management
4
Journal of hospitality marketing & management
4
Journal of retailing and consumer services
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of travel and tourism marketing
2
Journal of vacation marketing : an international journal
2
The international review of retail, distribution and consumer research
2
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
European retail research
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of destination marketing & management
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality and tourism insights
1
Journal of industrial and business economics
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Management decision : MD
1
Service business
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The journal of services marketing
1
Tourism review
1
Tourism review : the official journal of the AIEST
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
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1
How to generate economic satisfaction in B2B contexts? : the role of value co-creation and relationship quality
Berenguer Contrí, Gloria
;
Gil Saura, Irene
; …
- In:
Journal of industrial and business economics
51
(
2024
)
1
,
pp. 189-209
Persistent link: https://www.econbiz.de/10014512487
Saved in:
2
Transforming destination-based customer engagement to revisit intention through co-creation : findings from SEM and fsQCA
Satar, Mir Shahid
;
Rather, Raouf Ahmad
;
Cheema, Sadia
; …
- In:
Tourism review
79
(
2024
)
3
,
pp. 601-621
Persistent link: https://www.econbiz.de/10014512294
Saved in:
3
Exploring tourism-generated social media communication, brand equity, satisfaction, and loyalty : a PLS-SEM-based multi-sequential approach
Abbasi, Amir Zaib
;
Rather, Raouf Ahmad
;
Ding Hooi Ting
; …
- In:
Journal of vacation marketing
30
(
2024
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10014631898
Saved in:
4
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
5
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
6
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
7
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
8
COVID-19-based threat vs coping appraisal : effect of psychological risk on customer engagement and behavioral intentions
Rather, Raouf Ahmad
;
Parrey, Shakir Hussain
;
Gulzar, Rafia
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2093-2114
Persistent link: https://www.econbiz.de/10014445929
Saved in:
9
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
10
Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19 : a protection motivation theory approach
Rather, Raouf Ahmad
- In:
Journal of destination marketing & management
20
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012588603
Saved in:
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