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~person:"Gong, Taeshik"
~person:"Klaus, Philipp"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
~subject:"School"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Konsumentenverhalten
School
Dienstleistungsqualität
80
Service quality
80
Customer satisfaction
34
Kundenzufriedenheit
34
Consumer behaviour
33
Beziehungsmarketing
29
Relationship marketing
29
USA
13
United States
13
Customer experience
10
Hospital
10
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10
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9
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Dienstleistungssektor
9
Educational achievement
9
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8
Cross-cultural management
7
Pupils
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Schüler
6
Allgemeinbildende Schule
5
Bildungsertrag
5
Customer citizenship behavior
5
Dienstleistung
5
Einzelhandel
5
Experiment
5
Measurement
5
Messung
5
Retail trade
5
Returns to education
5
School of general education
5
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English
42
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Gong, Taeshik
Klaus, Philipp
Sharma, Piyush
Staiger, Douglas
Han, Heesup
30
Hanushek, Eric Alan
25
Mattila, Anna S.
24
Usman, Osly
20
Figlio, David N.
19
Pathak, Parag A.
18
Prentice, Catherine
17
Angrist, Joshua D.
15
McColl-Kennedy, Janet R.
15
Brasington, David M.
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Hanushek, Eric A.
13
Rivkin, Steven G.
13
Rockoff, Jonah E.
13
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Kain, John F.
11
Kane, Thomas J.
11
Propper, Carol
11
Walters, Christopher R.
11
Woessmann, Ludger
11
Gursoy, Dogan
10
Machin, Stephen
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Bloom, Nicholas
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
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The journal of services marketing
11
Journal of retailing and consumer services
4
Journal of business research : JBR
2
Journal of service research : JSR
2
The service industries journal
2
A Research Agenda for Service Marketing
1
Brookings papers on education policy
1
European journal of marketing
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of market research
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of service management
1
Journal of service research
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Marketing intelligence & planning
1
NBER Working Paper
1
Psychology & marketing
1
Services marketing quarterly
1
The American economic review
1
The international journal of bank marketing : IJBM
1
The journal of economic perspectives : EP ; a journal of the American Economic Association
1
The journal of product & brand management
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Working paper / National Bureau of Economic Research, Inc.
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ECONIS (ZBW)
42
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
3
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
4
Quantifying the influence of customer experience on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
5
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
6
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
7
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury customer experience (ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
8
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
9
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
10
Come fly with me : exploring the private aviation customer experience (PAX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
- In:
European journal of marketing
56
(
2022
)
4
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10013350954
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