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~person:"Gong, Taeshik"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Intercultural service encounters"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
~subject:"School"
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Search: "Dienstleistungsqualität"
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Intercultural service encounters
Interkulturelles Management
Konsumentenverhalten
School
Dienstleistungsqualität
64
Service quality
64
Customer satisfaction
26
Kundenzufriedenheit
26
Consumer behaviour
21
Beziehungsmarketing
16
Relationship marketing
16
USA
13
United States
13
Hospital
10
Krankenhaus
10
Arbeitsverhalten
9
Bildungsniveau
9
Educational achievement
9
Lehrkräfte
9
Teaching profession
9
Work behaviour
9
Dienstleistungssektor
8
Service industry
8
Cross-cultural management
7
Customer service
7
Kundenservice
7
Pupils
6
Schule
6
Schüler
6
Allgemeinbildende Schule
5
Bildungsertrag
5
Customer citizenship behavior
5
Returns to education
5
School of general education
5
Arbeitszufriedenheit
4
Betriebswirtschaftliches Ziel
4
Bias
4
Corporate objective
4
Einzelhandel
4
Estimation
4
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28
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27
Aufsatz in Zeitschrift
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1
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English
30
Author
All
Gong, Taeshik
Sharma, Piyush
Staiger, Douglas
Han, Heesup
30
Hanushek, Eric Alan
25
Mattila, Anna S.
24
Usman, Osly
20
Figlio, David N.
19
Pathak, Parag A.
18
Prentice, Catherine
17
Angrist, Joshua D.
15
McColl-Kennedy, Janet R.
15
Brasington, David M.
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Hanushek, Eric A.
13
Rivkin, Steven G.
13
Rockoff, Jonah E.
13
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Kain, John F.
11
Kane, Thomas J.
11
Propper, Carol
11
Walters, Christopher R.
11
Woessmann, Ludger
11
Gursoy, Dogan
10
Machin, Stephen
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Bloom, Nicholas
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
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The journal of services marketing
7
Journal of retailing and consumer services
3
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
Brookings papers on education policy
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of service management
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Marketing intelligence & planning
1
NBER Working Paper
1
Psychology & marketing
1
Services marketing quarterly
1
The American economic review
1
The journal of economic perspectives : EP ; a journal of the American Economic Association
1
The service industries journal
1
Working paper / National Bureau of Economic Research, Inc.
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ECONIS (ZBW)
30
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1
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
2
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
3
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
4
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
5
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
6
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
7
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
8
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
9
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
10
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
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