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~person:"Gowen, Charles, III."
~person:"Melo, Fagner José Coutinho de melo"
~subject:"Qualitätsmanagement"
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Search: subject:"Service quality"
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Qualitätsmanagement
Dienstleistungsqualität
16
Service quality
16
Quality management
10
Customer satisfaction
9
Hospital
9
Krankenhaus
9
Kundenzufriedenheit
9
Gesundheitsversorgung
6
Health care
6
Corporate culture
4
Patienten
4
Patients
4
USA
4
United States
4
Unternehmenskultur
4
healthcare
4
Gesundheitswesen
3
Health care system
3
patient safety
3
Beziehungsmarketing
2
Consumer behaviour
2
Facebook ratings
2
Kano model
2
Knowledge management
2
Konsumentenverhalten
2
Lean Management
2
Lean Production
2
Lean management
2
Lean production
2
Online retailing
2
Online-Handel
2
Relationship marketing
2
Six Sigma
2
Social Web
2
Social web
2
Structural equation model
2
Strukturgleichungsmodell
2
Wissensmanagement
2
modelling structural equations
2
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Undetermined
6
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Article
10
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Article in journal
9
Aufsatz in Zeitschrift
9
Aufsatz im Buch
1
Book section
1
Conference paper
1
Konferenzbeitrag
1
Language
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English
10
Author
All
Gowen, Charles, III.
Melo, Fagner José Coutinho de melo
Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Published in...
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Quality management journal : QMJ
2
Benchmarking : an international journal
1
Health care management review : HCM review
1
International journal of logistics systems and management : IJLSM
1
International journal of production economics
1
International journal of services and operations management : IJSOM
1
Journal of nonprofit & public sector marketing
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
Tourism review
1
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ECONIS (ZBW)
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1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
2
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
Saved in:
3
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
4
Basic Health Units services quality assessment through Kano and SERVQUAL models
Lacerda, Anderson Barbosa
;
Souza, Augusto Sergio da Silva
; …
- In:
Benchmarking : an international journal
29
(
2022
)
9
,
pp. 2858-2880
Persistent link: https://www.econbiz.de/10014231610
Saved in:
5
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
6
Measurement of logistics
service
quality
of e-commerce
Guimaraes Junior, Djalma Silva
;
Sant'anna, Carlos …
- In:
International journal of logistics systems and …
37
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012513532
Saved in:
7
Process quality and patient safety outcomes in hospitals
McFadden, Kathleen L.
;
Stock, Gregory
;
Gowen, Charles, III.
- In:
Research in the decision sciences for global business : …
,
(pp. 189-200)
.
2015
Persistent link: https://www.econbiz.de/10011896844
Saved in:
8
Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.
;
Stock, Gregory N.
;
Gowen, …
- In:
Health care management review : HCM review
40
(
2015
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
Saved in:
9
Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
Saved in:
10
Linking quality improvement practices to knowledge management capabilities
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
21
(
2014
)
1
,
pp. 42-58
Persistent link: https://www.econbiz.de/10010244640
Saved in:
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