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~person:"Han, Heesup"
~subject:"Dienstleistungsqualität"
~subject:"E-commerce"
~subject:"Markenartikel"
~type_genre:"Article in journal"
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Dienstleistungsqualität
E-commerce
Markenartikel
Beziehungsmarketing
52
Relationship marketing
52
Consumer behaviour
39
Konsumentenverhalten
39
Customer satisfaction
32
Kundenzufriedenheit
32
Service quality
18
Hotel industry
16
Hotellerie
16
Brand image
11
Markenimage
11
Brand management
10
Markenführung
10
Brand loyalty
9
Gastronomie
8
Holiday behaviour
8
Markentreue
8
Restaurant industry
8
Satisfaction
8
Urlaubsverhalten
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Airline
7
Confidence
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Emotion
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Fluggesellschaft
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Loyalty
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7
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Article
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Article in journal
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English
23
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Han, Heesup
Prentice, Catherine
21
Loureiro, Sandra Maria Correia
17
Mattila, Anna S.
17
Klaus, Philipp
15
Gil Saura, Irene
14
Hollebeek, Linda D.
14
Japutra, Arnold
14
Fetscherin, Marc
12
Gong, Taeshik
12
Johnson, Lester W.
12
McColl-Kennedy, Janet R.
12
Sreejesh, S.
12
Balaji, M. S.
11
Bang, Nguyen
11
Gustafsson, Anders
11
Khan, Imran
11
Quach, Sara
11
Hyun, Sunghyup Sean
10
Qu, Hailin
10
Sarkar, Abhigyan
10
Bilgihan, Anil
9
Kumar, Vikas
9
Prybutok, Victor R.
9
Rahman, Zillur
9
Rather, Raouf Ahmad
9
Roberts-Lombard, Mornay
9
Wong, IpKin Anthony
9
Ahn, Jiseon
8
Bruhn, Manfred
8
Izogo, Ernest Emeka
8
King, Ceridwyn
8
Park, Jungkun
8
Schumann, Jan Hendrik
8
Smith, Alan D.
8
Voorhees, Clay M.
8
Walsh, Gianfranco
8
Augusto, Mário Gomes
7
Back, Ki-Joon
7
Carlson, Jamie
7
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Journal of travel and tourism marketing
9
International journal of hospitality management
5
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
2
Journal of Contemporary Issues in Business and Government
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Journal of vacation marketing
1
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ECONIS (ZBW)
23
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1
Building value co-creation with social media marketing, brand trust, and brand loyalty
Sohaib, Muhammad
;
Han, Heesup
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364678
Saved in:
2
The psychology of vacationers' hotel brand choice in a post-pandemic world
Kim, Jinkyung Jenny
;
Lee, Myong Jae
;
Han, Heesup
- In:
Journal of vacation marketing
29
(
2023
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10014246967
Saved in:
3
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
4
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
5
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
6
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
7
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
8
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
9
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
10
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Saved in:
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