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~person:"Keiningham, Timothy"
~person:"Matzler, Kurt"
~subject:"Kundenzufriedenheit"
~subject:"Market research"
~subject:"Österreich"
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Search: subject_exact:"Kundenmanagement"
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Kundenzufriedenheit
Market research
Österreich
Beziehungsmarketing
45
Relationship marketing
45
Consumer behaviour
17
Customer satisfaction
17
Konsumentenverhalten
17
Theorie
13
Theory
13
Customer value
8
Kundenwert
8
Dienstleistungsqualität
6
Management
6
Service quality
6
Austria
5
Customer service
5
Deutschland
5
Germany
5
Kundenservice
5
Satisfaction
5
Kundenorientierung
4
Shareholder Value
4
Shareholder value
4
Strategisches Management
4
Customer experience
3
Customer retention
3
Firm value
3
Kundenbindung
3
Loyalty
3
Marktforschung
3
Share of wallet
3
Strategic management
3
Unternehmenswert
3
Big event
2
Core competency
2
Customer integration
2
Customer loyalty
2
Dienstleistungssektor
2
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20
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15
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15
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5
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5
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4
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English
15
German
9
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Keiningham, Timothy
Matzler, Kurt
Han, Heesup
33
Homburg, Christian
27
Mattila, Anna S.
20
Prentice, Catherine
20
Svensson, Göran
19
Bruhn, Manfred
17
Gil Saura, Irene
15
Mittal, Vikas
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Evanschitzky, Heiner
13
Hyun, Sunghyup Sean
13
Stauss, Bernd
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bang, Nguyen
12
Bauer, Hans H.
12
Bilgihan, Anil
12
Hinterhuber, Hans H.
12
Huber, Frank
12
Kim, Wansoo
12
Klaus, Philipp
12
Kumar, V.
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Töpfer, Armin
12
Balaji, M. S.
11
Blut, Markus
11
Günter, Bernd
11
Loureiro, Sandra Maria Correia
11
McColl-Kennedy, Janet R.
11
Quach, Sara
11
Wieseke, Jan
11
Barnes, Donald C.
10
Krafft, Manfred
10
So, Kevin Kam Fung
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
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Journal of service management
3
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
1
Handbook of research on customer equity in marketing
1
Harvard-Business-Manager : das Wissen der Besten
1
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
1
Journal of creating value
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Sport and tourism : 53st congress 2003, Athens, Greece
1
Springer eBook Collection / Business and Economics
1
SpringerLink / Bücher
1
The journal of services marketing
1
Tourismus und Sport : wirtschaftliche, soziologische und gesundheitliche Aspekte des Sport-Tourismus
1
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
1
Unternehmen im Umbruch: Konzepte, Instrumente und Erfolgsmuster
1
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ECONIS (ZBW)
24
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date (oldest first)
1
Understanding segment-specific key drivers to guide strategy : the impact of value on key drivers of relative satisfaction
Perkins-Munn, Tiffany
;
Evans, Heather
;
Buoye, Alexander
; …
- In:
Journal of creating value
8
(
2022
)
2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10014581509
Saved in:
2
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
3
The practitioners' path to customer loyalty : memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
4
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
5
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
6
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
7
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart
;
Keiningham, Timothy
;
Aksoy, Lerzan
; …
- In:
Journal of marketing research : JMR
53
(
2016
)
1
,
pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
Saved in:
8
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
9
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
Saved in:
10
The chain of effects from customer satisfaction to customer profitability
Keiningham, Timothy
;
Aksoy, Lerzan
;
Komarova, Yuliya A.
; …
- In:
Handbook of research on customer equity in marketing
,
(pp. 265-282)
.
2015
Persistent link: https://www.econbiz.de/10010483482
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