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~person:"Klaus, Philipp"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Brand loyalty"
~subject:"Customer satisfaction"
~subject:"Kundenintegration"
~type_genre:"Article in journal"
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Brand loyalty
Customer satisfaction
Kundenintegration
Beziehungsmarketing
50
Relationship marketing
50
Consumer behaviour
40
Konsumentenverhalten
40
Kundenzufriedenheit
23
Brand management
22
Markenführung
22
Dienstleistungsqualität
19
Service quality
19
Brand image
14
Markenimage
14
Customer experience
13
Social Web
12
Social web
12
Brand
11
Markenartikel
11
Internet marketing
10
Online-Marketing
10
Customer engagement
8
Customer integration
6
Emotion
5
Viral marketing
5
Virales Marketing
5
Confidence
4
E-commerce
4
Einzelhandel
4
Electronic Commerce
4
Markentreue
4
Retail trade
4
Vertrauen
4
customer experience
4
Airline
3
Customer experience management
3
Customer value
3
Fluggesellschaft
3
Kundenwert
3
Luxury goods
3
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22
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Article
29
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Article in journal
Aufsatz in Zeitschrift
29
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English
29
Author
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Klaus, Philipp
Loureiro, Sandra Maria Correia
Han, Heesup
36
Hollebeek, Linda D.
25
Prentice, Catherine
23
Mattila, Anna S.
19
Svensson, Göran
19
Gil Saura, Irene
17
Hyun, Sunghyup Sean
15
Rather, Raouf Ahmad
15
Khan, Imran
13
Rahman, Zillur
13
Wong, IpKin Anthony
13
Balaji, M. S.
12
Bang, Nguyen
12
Bilgihan, Anil
12
Kim, Wansoo
12
Quach, Sara
12
Evanschitzky, Heiner
11
Gustafsson, Anders
11
Verhoef, Peter C.
11
Ahn, Jiseon
10
Aksoy, Lerzan
10
Barnes, Donald C.
10
Brodie, Roderick J.
10
Izogo, Ernest Emeka
10
Kumar, V.
10
Thaichon, Park
10
Thurasamy Ramayah
10
Blut, Markus
9
Casidy, Riza
9
Fatma, Mobin
9
Gong, Taeshik
9
Grégoire, Yany
9
Itani, Omar S.
9
Jang, Soocheong
9
Johnson, Lester W.
9
Keiningham, Timothy
9
Lee, Choong-Ki
9
McColl-Kennedy, Janet R.
9
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Published in...
All
Journal of retailing and consumer services
6
The journal of services marketing
4
Journal of promotion management : innovations in planning and applied research
3
International journal of hospitality management
2
International journal of market research
2
Journal of service management
2
International journal of business performance management
1
International journal of wine business research : IJWBR
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of service research
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
29
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1
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29
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1
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
2
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
5
Service brand coolness in the construction of brand loyalty : a self-presentation theory approach
Jiménez-Barreto, Jano
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013169578
Saved in:
6
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
7
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
8
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
9
Customer experience, not brands will be on the iron throne
Klaus, Philipp
- In:
International journal of market research
62
(
2020
)
1
,
pp. 6-8
Persistent link: https://www.econbiz.de/10012173316
Saved in:
10
How brand authenticity and consumer brand engagement can be expressed in reviews : a text mining approach
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
26
(
2020
)
4
,
pp. 457-480
Persistent link: https://www.econbiz.de/10012179137
Saved in:
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