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~person:"Loureiro, Sandra Maria Correia"
~person:"Prentice, Catherine"
~subject:"Customer satisfaction"
~subject:"Konsumentenverhalten"
~type_genre:"Aufsatz in Zeitschrift"
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Search: "Customer relationship management"
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| 5 applied filters
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Subject
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Customer satisfaction
Konsumentenverhalten
Beziehungsmarketing
53
Relationship marketing
53
Consumer behaviour
37
Kundenzufriedenheit
27
Brand management
25
Markenführung
25
Dienstleistungsqualität
23
Service quality
23
Brand image
18
Markenimage
18
Gambling
13
Glücksspiel
13
Social Web
13
Social web
13
Customer engagement
12
Brand
10
Markenartikel
10
Customer integration
9
Kundenintegration
9
Customer loyalty
7
Internet marketing
6
Online-Marketing
6
Southeast Asia
6
Südostasien
6
Emotion
5
Viral marketing
5
Virales Marketing
5
Customer retention
4
Hotel industry
4
Hotellerie
4
Kundenbindung
4
Airline
3
Artificial intelligence
3
Australia
3
Australien
3
Brand loyalty
3
Confidence
3
Fluggesellschaft
3
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Online availability
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Undetermined
30
Free
2
Type of publication
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Article
43
Book / Working Paper
1
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
44
Aufsatz im Buch
1
Book section
1
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
44
Author
All
Loureiro, Sandra Maria Correia
Prentice, Catherine
Han, Heesup
48
Mattila, Anna S.
33
Hollebeek, Linda D.
32
Gil Saura, Irene
25
Bang, Nguyen
20
Klaus, Philipp
20
Verhoef, Peter C.
20
Hyun, Sunghyup Sean
19
Kumar, V.
19
Rather, Raouf Ahmad
19
Svensson, Göran
19
So, Kevin Kam Fung
18
Evanschitzky, Heiner
17
Khan, Imran
17
Wong, IpKin Anthony
17
Ahn, Jiseon
16
Gustafsson, Anders
16
Kim, Wansoo
16
Quach, Sara
16
Balaji, M. S.
15
Bilgihan, Anil
15
Tanford, Sarah
15
Das, Gopal
14
Japutra, Arnold
14
Sesé, F. Javier
14
Walsh, Gianfranco
14
Aksoy, Lerzan
13
Blut, Markus
13
Casidy, Riza
13
Grewal, Dhruv
13
Keiningham, Timothy
13
Kumar, Vikas
13
Lemon, Katherine N.
13
McColl-Kennedy, Janet R.
13
McDonald, Heath
13
Park, Jungkun
13
Rahman, Zillur
13
Roberts-Lombard, Mornay
13
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Published in...
All
Journal of retailing and consumer services
12
International journal of hospitality management
6
Journal of promotion management : innovations in planning and applied research
4
Journal of business research : JBR
3
Journal of hospitality marketing & management
2
Cogent business & management
1
International journal of business and globalisation : IJBG
1
International journal of business performance management
1
International journal of contemporary hospitality management
1
International journal of retail and distribution management
1
International journal of wine business research : IJWBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service management
1
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Services marketing quarterly
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
44
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1
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
2
Exploring tourists' virtual reality-based brand engagement : a uses-and-gratifications perspective
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Loureiro, …
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
3
,
pp. 606-624
Persistent link: https://www.econbiz.de/10014582360
Saved in:
3
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
4
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
5
I am feeling so good! : motivations for interacting in online brand communities
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 61-77
Persistent link: https://www.econbiz.de/10013536280
Saved in:
6
Engaging with omnichannel brands : the role of consumer empowerment
Itani, Omar S.
;
Loureiro, Sandra Maria Correia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 238-261
Persistent link: https://www.econbiz.de/10013552701
Saved in:
7
Service brand coolness in the construction of brand loyalty : a self-presentation theory approach
Jiménez-Barreto, Jano
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013169578
Saved in:
8
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
9
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
10
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
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