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~person:"Loureiro, Sandra Maria Correia"
~person:"Van Vaerenbergh, Yves"
~subject:"Brand loyalty"
~subject:"Confidence"
~subject:"Customer satisfaction"
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Search: "Customer relationship management"
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Brand loyalty
Confidence
Customer satisfaction
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
27
Konsumentenverhalten
27
Brand management
23
Markenführung
23
Kundenzufriedenheit
21
Brand image
16
Markenimage
16
Dienstleistungsqualität
13
Service quality
13
Brand
10
Markenartikel
10
Social Web
10
Social web
10
Beschwerdemanagement
8
Complaint management
8
Customer integration
8
Kundenintegration
8
Customer engagement
7
Internet marketing
7
Online-Marketing
7
Customer service
6
Kundenservice
6
Viral marketing
6
Virales Marketing
6
Service recovery
4
Airline
3
Customer loyalty
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Fluggesellschaft
3
Markentreue
3
Online retailing
3
Online-Handel
3
Service failure
3
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Undetermined
18
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Article
24
Book / Working Paper
1
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24
Aufsatz in Zeitschrift
24
Arbeitspapier
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
Language
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English
25
Author
All
Loureiro, Sandra Maria Correia
Van Vaerenbergh, Yves
Han, Heesup
38
Homburg, Christian
23
Mattila, Anna S.
21
Svensson, Göran
21
Gil Saura, Irene
19
Prentice, Catherine
19
Usman, Osly
17
Hyun, Sunghyup Sean
15
Rather, Raouf Ahmad
15
Mittal, Vikas
14
Aksoy, Lerzan
13
Balaji, M. S.
13
Bang, Nguyen
13
Bilgihan, Anil
13
Bruhn, Manfred
13
Wong, IpKin Anthony
13
Casidy, Riza
12
Khan, Imran
12
Kim, Wansoo
12
Klaus, Philipp
12
Park, Jungkun
12
Stock-Homburg, Ruth
12
Ahn, Jiseon
11
Evanschitzky, Heiner
11
Gustafsson, Anders
11
Quach, Sara
11
Rahman, Zillur
11
Töpfer, Armin
11
Wieseke, Jan
11
Barnes, Donald C.
10
Blut, Markus
10
Grégoire, Yany
10
Hollebeek, Linda D.
10
Huber, Frank
10
Izogo, Ernest Emeka
10
Keiningham, Timothy
10
Ringle, Christian M.
10
So, Kevin Kam Fung
10
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Published in...
All
Journal of retailing and consumer services
3
International journal of hospitality management
2
Journal of business research : JBR
2
Managing service quality : MSQ ; an international journal
2
International journal of business performance management
1
International journal of electronic commerce : IJEC
1
International journal of wine business research : IJWBR
1
Journal of hospitality marketing & management
1
Journal of promotion management : innovations in planning and applied research
1
Journal of service management
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Marketing letters : a journal of research in marketing
1
Service business
1
The journal of product & brand management
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
1
World review of entrepreneurship, management and sustainable development
1
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ECONIS (ZBW)
25
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1
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
2
Work more, pay more? : the impact of customer participation on customer pay-what-you-want payments
Van Vaerenbergh, Yves
;
Costers, Annelies
;
Van den …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 820-841
Persistent link: https://www.econbiz.de/10014448122
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Service brand coolness in the construction of brand loyalty : a self-presentation theory approach
Jiménez-Barreto, Jano
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013169578
Saved in:
5
Customer experience management in the age of big data analytics : a strategic framework
Holmlund, Maria
;
Van Vaerenbergh, Yves
;
Ciuchita, Robert
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 356-365
Persistent link: https://www.econbiz.de/10012257620
Saved in:
6
Understanding and managing customer relational benefits in services : a meta-analysis
Gremler, Dwayne D.
;
Van Vaerenbergh, Yves
;
Brüggen, …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 565-583
Persistent link: https://www.econbiz.de/10012290973
Saved in:
7
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
8
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
9
Analysing consumer-brand engagement through appreciative listening on social network platforms
Pina, Lídia Silveira
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of promotion management : innovations in …
25
(
2019
)
3
,
pp. 304-313
Persistent link: https://www.econbiz.de/10012179025
Saved in:
10
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
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