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~person:"Mostert, Pierre"
~subject:"Deutschland"
~subject:"Lieferantenmanagement"
~type_genre:"Article in journal"
~type_genre:"Übersichtsarbeit"
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Deutschland
Lieferantenmanagement
Beziehungsmarketing
12
Relationship marketing
12
Supplier relationship management
9
Customer satisfaction
7
Kundenzufriedenheit
7
Consumer behaviour
6
Konsumentenverhalten
6
Confidence
5
Vertrauen
5
relationship intention
5
relationship marketing
5
relationship quality
5
Dienstleistungsqualität
4
Service quality
4
commitment
4
B-to-B-Marketing
3
Business-to-business marketing
3
South Africa
3
Südafrika
3
expectations
3
fear of relationship loss
3
feedback
3
forgiveness
3
involvement
3
satisfaction
3
trust
3
Bank
2
KMU
2
META-RELQUAL
2
Mobile phone
2
Mobiltelefon
2
SET
2
SME
2
Selling
2
TCA
2
Transaction costs
2
Transaktionskosten
2
Trust
2
Verkauf
2
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Undetermined
6
Free
2
Type of publication
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Article
9
Type of publication (narrower categories)
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Article in journal
Übersichtsarbeit
Aufsatz in Zeitschrift
9
Language
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English
9
Author
All
Mostert, Pierre
Svensson, Göran
22
Homburg, Christian
11
Naudé, Peter
10
Casidy, Riza
8
Herrmann, Andreas
8
Huber, Frank
8
La Rocca, Antonella
8
Friend, Scott B.
7
Gil Saura, Irene
7
Keränen, Joona
7
Mysen, Tore
7
Palmatier, Robert W.
7
Walsh, Gianfranco
7
Aykol, Bilge
6
Bruhn, Manfred
6
Henneberg, Stephan
6
Mangus, Stephanie M.
6
Mpinganjira, Mercy
6
Nyadzayo, Munyaradzi W.
6
Scheer, Lisa K.
6
Snehota, Ivan
6
Wang, Yonggui
6
Eggert, Andreas
5
Evanschitzky, Heiner
5
Folse, Judith Anne Garretson
5
Gligor, David M.
5
Guo, Chiquan
5
Huang, Ying
5
Ivens, Björn Sven
5
Lacoste, Sylvie
5
Leonidou, Leonidas C.
5
Prior, Daniel D.
5
Roberts-Lombard, Mornay
5
Schwepker, Charles H. <Jr.>
5
Sharma, Piyush
5
Thaichon, Park
5
Ulaga, Wolfgang
5
Wang, Yong Jian
5
Zhang, Chuang
5
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Published in...
All
International journal of business excellence
1
International journal of business excellence : IJBEX
1
International journal of management & enterprise development : IJMED
1
International journal of services, economics and management
1
Journal of contemporary marketing science
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Management : journal of contemporary management issues
1
Services marketing quarterly
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
9
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
Contracts versus relationship intention as indicator of customer trust in and commitment to cell phone service providers : an exploratory study
Steyn, Derik
;
Mostert, Pierre
- In:
Management : journal of contemporary management issues
27
(
2022
)
1
,
pp. 167-190
Persistent link: https://www.econbiz.de/10013502524
Saved in:
3
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
Saved in:
4
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
5
META-RELQUAL in business relationships : a sales perspective
Høgevold, Nils M.
;
Svensson, Göran
;
Mostert, Pierre
; …
- In:
International journal of business excellence : IJBEX
23
(
2021
)
4
,
pp. 472-497
Persistent link: https://www.econbiz.de/10012514080
Saved in:
6
A validation of META-RELQUAL under South African micro-enterprise banking customers
Mostert, Pierre
;
Zietsman, Mariette
;
Svensson, Göran
- In:
International journal of business excellence
18
(
2019
)
4
,
pp. 549-569
Persistent link: https://www.econbiz.de/10012145702
Saved in:
7
Relationship intention and service quality as combined competitive strategy
Mostert, Pierre
;
Luttig, Thelma
- In:
International journal of management & enterprise …
17
(
2018
)
1
,
pp. 76-92
Persistent link: https://www.econbiz.de/10011879629
Saved in:
8
Relationship intention and relationship quality as predictors of clothing retail customers' loyalty
Kuhn, Stefanie
;
Mostert, Pierre
- In:
The international review of retail, distribution and …
28
(
2018
)
2
,
pp. 206-230
Persistent link: https://www.econbiz.de/10011884121
Saved in:
9
Relationship intention and length of customer-firm associations in two emerging markets
Mostert, Pierre
;
Steyn, Derik
;
Bautista, Reynaldo
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 175-192
Persistent link: https://www.econbiz.de/10011940188
Saved in:
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