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~person:"Prentice, Catherine"
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Customer satisfaction
25
Kundenzufriedenheit
25
Dienstleistungsqualität
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Service quality
23
Beziehungsmarketing
21
Relationship marketing
21
Consumer behaviour
18
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customer loyalty
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Prentice, Catherine
Clark, Andrew E.
215
Stutzer, Alois
190
Oswald, Andrew J.
188
Frey, Bruno S.
162
Bryson, Alex
134
Blanchflower, David G.
128
Powdthavee, Nattavudh
125
Ferrer-i-Carbonell, Ada
118
Welsch, Heinz
108
Knabe, Andreas
99
Bjørnskov, Christian
90
Becchetti, Leonardo
89
Han, Heesup
89
Wolfers, Justin
89
Helliwell, John F.
87
Wagner, Gert G.
86
Frijters, Paul
82
Hetschko, Clemens
77
Merz, Joachim
76
Stevenson, Betsey
75
Fischer, Justina A. V.
72
Easterlin, Richard A.
71
Sousa-Poza, Alfonso
71
Schwarze, Johannes
70
Graham, Carol
69
Chadi, Adrian
67
Dreher, Axel
67
Schöb, Ronnie
65
Homburg, Christian
64
Headey, Bruce
63
Binder, Martin
61
Wunder, Christoph
61
Akay, Alpaslan
60
Proto, Eugenio
60
Karatepe, Osman M.
58
Senik-Leygonie, Claudia
58
D'Ambrosio, Conchita
54
Praag, Bernard M. S. van
54
Schupp, Jürgen
51
Piper, Alan T.
50
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Journal of retailing and consumer services
10
International journal of hospitality management
5
Journal of business research : JBR
3
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Journal of vacation marketing
1
Psychology & marketing
1
Services marketing quarterly
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The journal of brand management : an international journal
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ECONIS (ZBW)
29
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1
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
2
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
3
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
4
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
5
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
6
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
7
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
8
The role of airport service quality in airport and destination choice
Prentice, Catherine
;
Kadan, Mariam
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 40-48
Persistent link: https://www.econbiz.de/10011995440
Saved in:
9
The influence of tourism experience and well-being on place attachment
Vada, Sera
;
Prentice, Catherine
;
Hsiao, Aaron
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 322-330
Persistent link: https://www.econbiz.de/10011995638
Saved in:
10
Revisiting the job performance-burnout relationship
Prentice, Catherine
;
Thaichon, Park
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 807-832
Persistent link: https://www.econbiz.de/10012176694
Saved in:
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