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~person:"Prybutok, Victor R."
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Customer satisfaction
24
Kundenzufriedenheit
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Dienstleistungsqualität
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Consumer behaviour
11
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Beziehungsmarketing
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Prybutok, Victor R.
Homburg, Christian
78
Han, Heesup
66
Kumar, V.
53
Mattila, Anna S.
52
Bauer, Hans H.
40
Stauss, Bernd
40
Mittal, Vikas
36
Svensson, Göran
36
Bruhn, Manfred
35
Huber, Frank
33
Aksoy, Lerzan
32
Gil Saura, Irene
30
Verhoef, Peter C.
30
Ringle, Christian M.
28
Usman, Osly
28
Wong, IpKin Anthony
28
Gelbrich, Katja
27
Matzler, Kurt
27
Hyun, Sunghyup Sean
25
Prayag, Girish
25
Prentice, Catherine
25
Hammerschmidt, Maik
24
Jang, Soocheong
24
McColl-Kennedy, Janet R.
24
Evanschitzky, Heiner
23
Keiningham, Timothy
23
Sparks, Beverley
23
Söderlund, Magnus
23
Roschk, Holger
22
Sharma, Piyush
22
Töpfer, Armin
22
Eggert, Andreas
21
Shahin, Arash
21
Balaji, M. S.
20
Bilgihan, Anil
20
Edvardsson, Bo
20
Fürst, Andreas
20
Gustafsson, Anders
20
Lee, Choong-Ki
20
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Quality management journal : QMJ
9
Journal of retailing and consumer services
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of services and standards
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of decision systems
1
Journal of electronic commerce research : JECR
1
Journal of strategic marketing
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Socio-economic planning sciences : the international journal of public sector decision-making
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ECONIS (ZBW)
24
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1
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
2
Emotional connection and customer orientation as moderators in improving the customer satisfaction-behavioral intention link : a moderated moderation service model
Boakye, Kwabena G.
;
Prybutok, Victor R.
;
Randall, Wesley S.
- In:
Quality management journal : QMJ
30
(
2023
)
3
,
pp. 153-167
Persistent link: https://www.econbiz.de/10014333431
Saved in:
3
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
4
How to influence consumer mindset : a perspective from service recovery
Harun, Ahasan
;
Rokonuzzaman, Md
;
Prybutok, Gayle
; …
- In:
Journal of retailing and consumer services
42
(
2018
),
pp. 65-77
Persistent link: https://www.econbiz.de/10011826039
Saved in:
5
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
6
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
7
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
8
A correlated uniqueness model of service quality measurement among users of cloud-based service platforms
Boakye, Kwabena G.
;
Natesan, Prathiba
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012269013
Saved in:
9
A higher education student service quality and satisfaction model
Senn, William D.
;
Boonme, Kittipong
;
Prybutok, Gayle
; …
- In:
International journal of services and standards : IJSS
13
(
2019
)
1/2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012285546
Saved in:
10
The battle for customer loyalty : an examination of customer loyalty in the goods and services domain
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
24
(
2017
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011764220
Saved in:
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