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~person:"Wirtz, Jochen"
~subject:"Artificial intelligence"
~subject:"Industrie 4.0"
~subject:"Management information system"
~subject:"Social Web"
~subject:"USA"
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Search: subject_exact:"AI (Artificial intelligence)"
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Artificial intelligence
Industrie 4.0
Management information system
Social Web
USA
Künstliche Intelligenz
12
Robot
6
Roboter
6
Dienstleistungsqualität
4
Service quality
4
Service robots
4
AI
3
Automation
3
Automatisierung
3
ChatGPT
3
Dienstleistung
3
Dienstleistungssektor
3
Digitization
3
Service industry
3
Services
3
Artificial Intelligence
2
Bibliometrics
2
Bibliometrie
2
Big Data
2
Big data
2
Customer service
2
Digitalisierung
2
Intelligent automation
2
Kundenservice
2
Metaverse
2
Social web
2
artificial intelligence
2
Agency
1
Ambidextrous organization
1
Analytics
1
Anthropomorphism
1
Automated manufacturing
1
Automatisierte Produktion
1
B-to-B-Marketing
1
Bibliometric analysis
1
Business-to-business marketing
1
CDR
1
Cognitive analytics
1
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12
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Wirtz, Jochen
Goldfarb, Avi
40
Gans, Joshua
34
Agrawal, Ajay
28
Kelly, Bryan T.
27
Lechner, Michael
27
Naudé, Wim
26
Acemoglu, Daron
24
Brynjolfsson, Erik
24
Dwivedi, Yogesh Kumar
20
Zelewski, Stephan
20
Korinek, Anton
19
Restrepo, Pascual
19
Papadimitriou, Theophilos
16
Xiu, Dacheng
16
Brunori, Paolo
14
Calzolari, Giacomo
14
Mullainathan, Sendhil
14
Evgeniou, Theodoros
13
Kumar, Anil
13
Strittmatter, Anthony
13
Albanesi, Stefania
12
Calvano, Emilio
12
Chernozhukov, Victor
12
Denicolò, Vincenzo
12
Gans, Joshua S.
12
Gkonkas, Periklēs
12
Knaus, Michael C.
12
Pastorello, Sergio
12
Cockx, Bart
11
Gambacorta, Leonardo
11
Ghosh, Indranil
11
Gries, Thomas
11
Gupta, Shivam
11
Heeb, Tatjana
11
Hinz, Oliver
11
Jiang, Wei
11
Kietzmann, Jan
11
Parida, Vinit
11
Rauh, Christopher
11
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Journal of business research : JBR
2
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
European journal of marketing
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
Italian journal of marketing : ITJM
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service management
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Psychology & marketing
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
12
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1
Digital transformation : a multidisciplinary perspective and future research agenda
Paul, Justin
;
Ueno, Akiko
;
Dennis, Charles
;
Alamanos, …
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014531556
Saved in:
2
How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen
;
Pitardi, Valentina
- In:
Italian journal of marketing : ITJM
2023
(
2023
)
3
,
pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
AI in marketing, consumer research and psychology : a systematic literature review and research agenda
Mariani, Marcello M.
;
Perez-Vega, Rodrigo
;
Wirtz, Jochen
- In:
Psychology & marketing
39
(
2022
)
4
,
pp. 755-776
Persistent link: https://www.econbiz.de/10013165434
Saved in:
5
Corporate digital responsibility (CDR) in the age of AI : implications for interactive marketing
Kunz, Werner H.
;
Wirtz, Jochen
- In:
Journal of research in interactive marketing : …
18
(
2024
)
1
,
pp. 31-37
Persistent link: https://www.econbiz.de/10014475060
Saved in:
6
Service robots : the dynamic effects of anthropomorphism and functional perceptions on consumers' responses
So, Kevin Kam Fung
;
Kim, Hyunsu
;
Liu, Qing
;
Fang, Xiang
; …
- In:
European journal of marketing
58
(
2024
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10014466289
Saved in:
7
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
8
A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research
Mariani, Marcello M.
;
Wirtz, Jochen
- In:
International journal of contemporary hospitality management
35
(
2023
)
8
,
pp. 2929-2943
Persistent link: https://www.econbiz.de/10014314892
Saved in:
9
Artificial intelligence empowered conversational agents : a systematic literature review and research agenda
Mariani, Marcello M.
;
Hashemi, Novin
;
Wirtz, Jochen
- In:
Journal of business research : JBR
161
(
2023
),
pp. 1-23
Persistent link: https://www.econbiz.de/10014288858
Saved in:
10
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
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