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~person:"Wong, IpKin Anthony"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
27
Kundenzufriedenheit
27
Consumer behaviour
17
Konsumentenverhalten
17
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
13
Relationship marketing
13
Gambling
11
Glücksspiel
11
Brand image
5
Markenimage
5
Tourism
5
Tourismus
5
Brand management
4
Holiday behaviour
4
Markenführung
4
Urlaubsverhalten
4
Arbeitszufriedenheit
3
China
3
Customer loyalty
3
Customer retention
3
Event marketing
3
Event-Marketing
3
Job satisfaction
3
Kundenbindung
3
Kundenbindungsprogramm
3
Loyalty program
3
Big event
2
Brand
2
Brand attachment
2
Casino
2
Casinos
2
Dienstleistungssektor
2
Einzelhandel
2
Freizeitwirtschaft
2
Großveranstaltung
2
Impulsive gambling
2
International tourism
2
Internationaler Tourismus
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27
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English
27
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Wong, IpKin Anthony
Han, Heesup
68
Homburg, Christian
59
Mattila, Anna S.
37
Mittal, Vikas
33
Svensson, Göran
33
Aksoy, Lerzan
28
Ringle, Christian M.
28
Usman, Osly
28
Söderlund, Magnus
27
Gil Saura, Irene
25
Huber, Frank
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Bruhn, Manfred
22
Jang, Soocheong
21
Keiningham, Timothy
21
Shahin, Arash
21
Bauer, Hans H.
20
Bilgihan, Anil
20
Evanschitzky, Heiner
20
Matzler, Kurt
20
Sharma, Piyush
20
Gustafsson, Anders
19
Lee, Choong-Ki
19
Spiller, Achim
19
Töpfer, Armin
19
Ryu, Kisang
18
Stauss, Bernd
18
Balaji, M. S.
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Wieseke, Jan
17
Barnes, Donald C.
16
Frank, Björn
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
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International journal of hospitality management
7
Journal of travel and tourism marketing
4
International journal of contemporary hospitality management
3
Journal of vacation marketing
3
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Tourism management : research, policies, practice
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing intelligence & planning
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ECONIS (ZBW)
27
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1
Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang
;
Li, Nao
;
Law, Chun Hung Roberts
;
Huang, …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440006
Saved in:
2
The effect of event supportive service environment and authenticity in the quality-value-satisfaction framework
Wong, IpKin Anthony
;
Ji, Mingjie
;
Liu, Matthew Tingchi
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
4
,
pp. 563-586
Persistent link: https://www.econbiz.de/10011912254
Saved in:
3
Destination green equity and its moderating role of travel satisfaction
Wong, IpKin Anthony
;
Lu, Mengwei Vivienne
;
Ou, Juanjuan
; …
- In:
Journal of vacation marketing
27
(
2021
)
3
,
pp. 287-298
Persistent link: https://www.econbiz.de/10012593256
Saved in:
4
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
5
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
6
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
7
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
8
Cocreation of the hospitality brand experience: a triadic interaction model
Lin, Zhiwei
;
Wong, IpKin Anthony
- In:
Journal of vacation marketing
26
(
2020
)
4
,
pp. 412-426
Persistent link: https://www.econbiz.de/10012265226
Saved in:
9
A quarantined lodging stay : the buffering effect of service quality
Wong, IpKin Anthony
;
Yang, Fiona X.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389106
Saved in:
10
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
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