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~source:"econis"
~subject:"Interkulturelles Management"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Dienstleistungsqualität
13,779
Service quality
13,778
Customer satisfaction
5,221
Kundenzufriedenheit
5,221
Consumer behaviour
3,650
Konsumentenverhalten
3,650
Beziehungsmarketing
3,112
Relationship marketing
3,112
Quality management
1,736
Qualitätsmanagement
1,735
Financial audit
1,657
Wirtschaftsprüfung
1,657
Hospital
1,184
Krankenhaus
1,184
Health care
975
Gesundheitsversorgung
969
Customer service
920
Kundenservice
920
United States
896
USA
895
Dienstleistungssektor
818
Service industry
818
Product quality
798
Produktqualität
798
Gesundheitswesen
779
Health care system
779
service quality
775
Beschwerdemanagement
709
Complaint management
709
Hotel industry
678
Hotellerie
678
Online retailing
587
Online-Handel
587
E-commerce
579
Electronic Commerce
578
Emotion
501
customer satisfaction
477
Gastronomie
459
Restaurant industry
459
Einzelhandel
453
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21
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Article
33
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Article in journal
Aufsatz in Zeitschrift
33
Aufsatz im Buch
1
Book section
1
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English
33
Author
All
Sharma, Piyush
6
Kim, Namwoon
3
Lee, Hye Eun
2
Tam, Jackie L. M.
2
Zhan, Wu
2
Aattila, Anna S.
1
Abdullah, Nor Asiah
1
Al Shaer, Aisha Saif
1
Alshaibani, Elham
1
Alén, Elisa
1
Bakir, Ali
1
Barry, James M.
1
Bennett, Keri
1
Boon Liat Cheng
1
Brady, Michael K.
1
Carlos Villamarín, Pablo de
1
Cham Tat Huei
1
Chang, Hsin Hsin
1
Chase, Richard B.
1
Crotts, John
1
Dawson, Mary
1
Doney, Patricia M.
1
Durgee, Jeffrey F.
1
Fam, Kim Shyan
1
Farouk, Sherine
1
Gallarza-Granizo, Martina G.
1
Gaur, Sanjaya Singh
1
Gnanlet, Adelina
1
Ha, Inhyuck
1
Hamid Rizal
1
Herjanto, Halimin
1
Hiram Ting
1
Huang, Songshan
1
Huang, Yinghua
1
Huong Thi Thanh Tran
1
Hwang, Joyce Hyunjoo
1
Jabeen, Fauzia
1
Jeng, Don Jyh-Fu
1
Johnson, Guillaume D.
1
Jose, Saju
1
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Published in...
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International journal of hospitality management
5
The journal of services marketing
5
International journal of contemporary hospitality management
2
Journal of international marketing
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
Employee relations
1
International journal of business and globalisation : IJBG
1
Journal of global marketing
1
Journal of health organization and management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service management
1
Operations management research : OMR ; advancing practice through theory
1
Service business
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism review
1
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ECONIS (ZBW)
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1
Front-desk workforce cultural diversity and its implications for service quality in the accommodation sector : a case from Australia
Suwarto, Titania
;
Pforr, Christof
;
Volgger, Michael
- In:
Tourism review
79
(
2024
)
1
,
pp. 234-249
Persistent link: https://www.econbiz.de/10014511905
Saved in:
2
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
3
Cultural intelligence and proactive service performance : mediating and moderating role of leader's collaborative nature, cultural training and emotional labor
Al Shaer, Aisha Saif
;
Jabeen, Fauzia
;
Jose, Saju
; …
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 379-406
Persistent link: https://www.econbiz.de/10014303255
Saved in:
4
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
5
Cultural differences and McDonald's : a multi-country comparative study
Khan, Mahmood A.
;
Sobaih, Abu Elnasr E.
;
Lee, Kyuho
; …
- In:
International journal of business and globalisation : IJBG
31
(
2022
)
4
,
pp. 391-411
Persistent link: https://www.econbiz.de/10013476779
Saved in:
6
Customer value in Quick-Service Restaurants : a cross-cultural study
Gallarza-Granizo, Martina G.
;
Ruiz-Molina, María-Eugenia
; …
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241407
Saved in:
7
Relationships between Hofstede's cultural dimensions and tourist satisfaction : a cross-country cross-sample examination
Huang, Songshan
;
Crotts, John
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 232-241
Persistent link: https://www.econbiz.de/10011995967
Saved in:
8
Consumer responses to high service attentiveness : a cross-cultural examination
Liu, Maggie Wenjing
;
Zhang, Lijun
;
Keh, Hean Tat
- In:
Journal of international marketing
27
(
2019
)
1
,
pp. 56-73
Persistent link: https://www.econbiz.de/10011999581
Saved in:
9
Building customer loyalty in intercultural service encounters : the role of service employees' cultural intelligence
Paparoidamis, Nicholas G.
;
Huong Thi Thanh Tran
; …
- In:
Journal of international marketing
27
(
2019
)
2
,
pp. 56-75
Persistent link: https://www.econbiz.de/10012060700
Saved in:
10
A cross-cultural study on perceived quality in upscale hotels in Italy and Croatia
Šerić, Maja
- In:
Journal of hospitality and tourism insights
1
(
2018
)
4
,
pp. 340-366
Persistent link: https://www.econbiz.de/10011924290
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