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~source:"econis"
~subject:"Supplier relationship management"
~type_genre:"Book section"
~type_genre:"Fallstudie"
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Search: subject:"Verbraucherzufriedenheit"
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Supplier relationship management
Customer satisfaction
870
Kundenzufriedenheit
870
Beziehungsmarketing
270
Relationship marketing
270
Dienstleistungsqualität
167
Service quality
167
Consumer behaviour
112
Konsumentenverhalten
112
Deutschland
106
Germany
105
Measurement
76
Messung
76
Arbeitszufriedenheit
41
Customer service
41
Job satisfaction
41
Kundenservice
41
Qualitätsmanagement
40
Quality management
38
Online retailing
37
Online-Handel
37
Hotel industry
32
Hotellerie
32
Theorie
32
Theory
32
Social Web
31
Social web
31
USA
30
United States
30
Beschwerdemanagement
27
Complaint management
27
Holiday behaviour
27
Urlaubsverhalten
27
Einzelhandel
25
Lieferantenmanagement
25
Emotion
24
India
24
Indien
24
Retail trade
24
Tourism industry
22
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Article
23
Book / Working Paper
2
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Book section
Fallstudie
Article in journal
383
Aufsatz in Zeitschrift
383
Hochschulschrift
27
Thesis
24
Aufsatz im Buch
20
Graue Literatur
12
Non-commercial literature
12
Arbeitspapier
9
Working Paper
9
Case study
5
Collection of articles of several authors
5
Sammelwerk
5
Conference paper
3
Konferenzbeitrag
3
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2
Bibliografie enthalten
2
Bibliography included
2
Handbook
2
Handbuch
2
Reprint
2
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2
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1
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Language
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English
16
German
9
Author
All
Backhaus, Klaus
2
Doorn, Jenny van
2
Labiche, M. N. S.
2
Ramsaran-Fowdar, R. R.
2
Ajmal, Mian M.
1
Aksoy, Lerzan
1
Arlbjørn, Jan
1
Bauer, Matthias
1
Beimborn, Daniel
1
Brix, Andreas
1
Chumpitaz Caceres, Rubén
1
Colucci, Mariachiara
1
Evanschitzky, Heiner
1
Finsterwalder, Jörg
1
Fowdar-Ramsaran, R. R.
1
Gerlach, Sabine
1
Ha, J. B.
1
Herold, Lothar
1
Huang, Li-chun
1
Im, Kun Shin
1
Keiningham, Timothy
1
Ko, Hsiu-chia
1
Komarova, Yuliya A.
1
Kristianto, Yohanes
1
Kuppelwieser, Volker G.
1
Lingenfelder, Michael
1
Meinig, Wolfgang
1
Mortensen, Mads
1
Nejad, Mohammad
1
Paliwal, Pramod
1
Paparoidamis, Nicholas G.
1
Presutti, Manuela
1
Read, David
1
Sandhu, Maqsood
1
Singh, Ramendra
1
Spiller, Achim
1
Tseng, Fan-chuan
1
Töpfer, Armin
1
Werdermann, Max
1
Wieseke, Jan
1
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Achieving outsourcing success by effectively spanning the client-vendor boundary : case-study perspectives on social structures in outsourcing relationships
1
Customer relations
1
Gabler Edition Wissenschaft
1
Globalization and Africa
1
Globalization and partnerships : features of business alliances and international cooperation
1
Handbook of relationship marketing
1
Handbook of research on customer equity in marketing
1
Innovationen für das Industriegütermarketing : Festschrift für Professor Dr. Dr. h. c. Klaus Backhaus zum 60. Geburtstag
1
International journal of energy sector management : IJESM
1
Internationaler Vertrieb : Grundlagen, Konzepte und Best Practices für Erfolg im globalen Geschäft ; [... fand am 11. März 2011 im Audimax der Nordakademie in Elmshorn die zweite "Sales Convention" unter dem Motto "Internationaler Vertrieb - Global Player oder Local Hero" statt]
1
Management globaler Wertschöpfungsketten : Synchronized Value Chain
1
Management mit Vision und Verantwortung : eine Herausforderung an Wissenschaft und Praxis ; Festschrift für Hans Raffée zum 75. Geburtstag
1
Management, Prozessgestaltung, Kundenperspektive
1
Marketing and multicultural diversity
1
Marktdynamik und Innovation : Gedächtnisschrift für Hans-Jürgen Ewers
1
Mehr Markt für Landwirte : Konsequenzen und Strategien ; DLG-Wintertagung 11. - 13. Januar 2005 in Münster
1
Relational and functional integration
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
Strategic information systems ; Vol. 3
1
Strategic use of information technology for global organizations
1
Supply chain management : an international journal
1
The TQM journal : the international review of organizational improvement
1
The global business handbook : the eight dimensions of international management
1
Und es fährt und fährt ... : Automobilindustrie und Automobilkultur am Beginn des 21. Jahrhunderts
1
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ECONIS (ZBW)
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1
The chain of effects from customer satisfaction to customer profitability
Keiningham, Timothy
;
Aksoy, Lerzan
;
Komarova, Yuliya A.
; …
- In:
Handbook of research on customer equity in marketing
,
(pp. 265-282)
.
2015
Persistent link: https://www.econbiz.de/10010483482
Saved in:
2
The role of interaction structures for client satisfaction in application service provision relationships
Wiesinger, Anna
;
Beimborn, Daniel
;
Brix, Andreas
- In:
Achieving outsourcing success by effectively spanning …
,
(pp. 131-149)
.
2014
Persistent link: https://www.econbiz.de/10010405653
Saved in:
3
Adopting TQM approach to achieve customer satisfaction : a flour milling company case study
Kristianto, Yohanes
;
Ajmal, Mian M.
;
Sandhu, Maqsood
- In:
The TQM journal : the international review of …
24
(
2012
)
1
,
pp. 29-46
Persistent link: https://www.econbiz.de/10009488964
Saved in:
4
Der Zusammenhang zwischen Arbeits- und Händlerzufriedenheit : eine empirische Analyse bei einem internationalen Konsumgüterhersteller
Evanschitzky, Heiner
;
Werdermann, Max
- In:
Internationaler Vertrieb : Grundlagen, Konzepte und …
,
(pp. 589-601)
.
2012
Persistent link: https://www.econbiz.de/10009624379
Saved in:
5
Inter-organisational supplier development : the case of customer attractiveness and strategic fit
Mortensen, Mads
;
Arlbjørn, Jan
- In:
Supply chain management : an international journal
17
(
2012
)
2
,
pp. 152-171
Persistent link: https://www.econbiz.de/10009524267
Saved in:
6
Customers' value appraisals-suppliers' value propositions interaction process in developing new services : a case study from the natural gas industry
Singh, Ramendra
;
Paliwal, Pramod
- In:
International journal of energy sector management : IJESM
6
(
2012
)
2
,
pp. 255-272
Persistent link: https://www.econbiz.de/10009568800
Saved in:
7
Produktivity in customer groups during a service experience
Finsterwalder, Jörg
;
Kuppelwieser, Volker G.
-
2011
Persistent link: https://www.econbiz.de/10009230457
Saved in:
8
Inter-organizational social capital as relationship investments : an empirical investigation of the effects on customers' relationship satisfaction
Colucci, Mariachiara
;
Presutti, Manuela
- In:
Customer relations
,
(pp. 73-93)
.
2011
Persistent link: https://www.econbiz.de/10008988071
Saved in:
9
The factors influence suppliers satisfaction of green supply chain management systems in Taiwan
Ko, Hsiu-chia
;
Tseng, Fan-chuan
;
Yin, Chun-po
;
Huang, …
-
2010
Persistent link: https://www.econbiz.de/10003911085
Saved in:
10
Services marketing : an overview and relational approach of the B2B setting
Chumpitaz Caceres, Rubén
;
Paparoidamis, Nicholas G.
- In:
The global business handbook : the eight dimensions of …
,
(pp. 307-322)
.
2009
Persistent link: https://www.econbiz.de/10003809640
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