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Search: subject:"American customer satisfaction index"
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Customer satisfaction
7
Kundenzufriedenheit
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American Customer Satisfaction Index
3
American Customer Satisfaction Index (ACSI)
2
American customer satisfaction index
2
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2
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ECONIS (ZBW)
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1
Balancing short-term gains and long-term success in lodging : the role of customer satisfaction and price in hotel profitability model
Demydyuk, Ganna V.
;
Carlbäck, Mats
- In:
Tourism economics : the business and finance of tourism …
30
(
2024
)
4
,
pp. 844-875
Persistent link: https://www.econbiz.de/10014580960
Saved in:
2
Despite efficiencies, mergers and acquisitions reduce firm value by hurting customer satisfaction
Umashankar, Nita
;
Bahadir, S. Cem
;
Bharadwaj, Sundar
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 66-86
Persistent link: https://www.econbiz.de/10013258787
Saved in:
3
When online reviews meet ACSI : how ACSI moderates the effects of online reviews on hotel revenue
Gao, Baojun
;
Ding, Xiaojie
;
Chen, Wenbo
;
Jiang, Xiangmei
; …
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 396-408
Persistent link: https://www.econbiz.de/10012289342
Saved in:
4
Do managers know what their customers think and why?
Hult, G. Tomas M.
;
Morgeson, Forrest V., III.
;
Morgan, …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
1
,
pp. 37-54
Persistent link: https://www.econbiz.de/10011637149
Saved in:
5
Financial disclosure and customer satisfaction : do companies talking the talk actually walk the walk?
Balvers, Ronald J.
;
Gaski, John F.
;
McDonald, Bill
- In:
Journal of business ethics : JOBE
139
(
2016
)
1
,
pp. 29-45
Persistent link: https://www.econbiz.de/10011609404
Saved in:
6
Development and testing of an assessment model for social enterprises : the case of Capeltic in Mexico
Lobato-Calleros, Maria Odette
;
Rodriguez, Karla Fabila
; …
- In:
Business process management journal
22
(
2016
)
5
,
pp. 1009-1020
Persistent link: https://www.econbiz.de/10011609864
Saved in:
7
Does customer satisfaction increase firm performance? : an application of
American
Customer
Satisfaction
Index
(ACSI)
Sun, Kyung-a.
;
Kim, Dae-young
- In:
International journal of hospitality management
35
(
2013
),
pp. 68-77
Persistent link: https://www.econbiz.de/10010225853
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