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~subject:"Customer service"
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Customer service
B-to-B-Marketing
3,458
Business-to-business marketing
3,455
Lieferantenmanagement
1,558
Supplier relationship management
1,558
Relationship marketing
771
Beziehungsmarketing
769
Business-to-Business-Marketing
574
Marketingmanagement
459
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446
Electronic Commerce
431
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377
Deutschland
357
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348
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333
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331
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283
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275
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273
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260
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Value creation
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Customer satisfaction
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Kundenzufriedenheit
162
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Internet marketing
159
Customer value
147
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147
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1
Bone, Sterling A.
1
Brzoska, Lars
1
Bösser, Tom
1
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1
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1
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1
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1
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1
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Confente, Ilenia
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1
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1
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1
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1
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1
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1
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1
Ganesh, L. S.
1
Gleich, Ronald
1
Gligor, David M.
1
Gonzalez, Gabriel R.
1
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1
Gu, Jia-Yan
1
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Ingram, Thomas N.
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Jenner, Thomas
1
Järvi, Pentti
1
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1
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1
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The journal of business & industrial marketing
5
Journal of the Academy of Marketing Science
2
Brand research : [an outcome of the second International Conference on Brand Management]
1
Context and semantics for knowledge management : technologies for personal productivity
1
DUV / Wirtschaftswissenschaft
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
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Gabler Wirtschaft
1
Gabler edition Wissenschaft : Focus Dienstleistungsmarketing
1
Hamburger Schriften zur Marketingforschung
1
Harvard-Business-Manager : das Wissen der Besten
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovatives Industriegütermarketing
1
International journal of business excellence
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Journal of business research : JBR
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Journal of business-to-business marketing
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Journal of service research : JSR
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Kundenbeziehungen im Dienstleistungsbereich
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Marketing intelligence & planning
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Marktorientiertes F-&-E-Management
1
Operations management research : OMR ; advancing practice through theory
1
Technischer Vertrieb
1
Techno-ökonomische Forschung und Praxis
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
The journal of supply chain management : a global review of purchasing and supply
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ECONIS (ZBW)
33
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1
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
2
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
3
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
4
Commodity Management im deutschen Industriegüterbereich : Entwicklung eines Ansatzes zur Messung, Prognose und Strategieentwicklung
Mahnke, Thomas
-
2018
Persistent link: https://www.econbiz.de/10011918922
Saved in:
5
Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.
;
Chawla, Vaibhav
;
Sunder M., Vijaya
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 763-781
Persistent link: https://www.econbiz.de/10012545044
Saved in:
6
Comparing the life-cycles of service sales between buyers and sellers in business relationships through a teleological lens
Rodríguez, Rocío
;
Svensson, Göran
;
Román, Sergio
- In:
International journal of business excellence
15
(
2018
)
1
,
pp. 95-113
Persistent link: https://www.econbiz.de/10011954188
Saved in:
7
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
8
The impact of client-professional relationships in ex ante value creation : a service-dominant logic perspective
Skjølsvik, Tale
- In:
Journal of business-to-business marketing
24
(
2017
)
3
,
pp. 183-199
Persistent link: https://www.econbiz.de/10011763039
Saved in:
9
When and why do customer solutions pay off in business markets?
Worm, Stefan
;
Bharadwaj, Sundar G.
;
Ulaga, Wolfgang
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10011737459
Saved in:
10
Do customized service packages impede value capture in industrial markets?
Steiner, Michael
;
Eggert, Andreas
;
Ulaga, Wolfgang
; …
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011453165
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