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Search: subject:"Service quality"
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Gesundheitswesen
Theory
Service quality
14,988
Dienstleistungsqualität
14,832
Customer satisfaction
5,410
Kundenzufriedenheit
5,377
Consumer behaviour
3,747
Konsumentenverhalten
3,747
Relationship marketing
3,298
Beziehungsmarketing
3,296
Quality management
1,896
Qualitätsmanagement
1,893
Financial audit
1,686
Wirtschaftsprüfung
1,686
Hospital
1,228
Krankenhaus
1,228
service quality
1,063
Health care
1,013
Gesundheitsversorgung
1,007
Customer service
981
Kundenservice
979
United States
961
USA
958
Service industry
865
Dienstleistungssektor
863
Product quality
841
Produktqualität
841
Health care system
808
Beschwerdemanagement
727
Complaint management
727
Hotel industry
705
Hotellerie
704
Online retailing
613
Online-Handel
613
E-commerce
606
Electronic Commerce
603
customer satisfaction
555
Emotion
514
Theorie
503
India
484
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569
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110
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1
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1,112
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1,156
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125
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5
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1
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Bruhn, Manfred
16
Siciliani, Luigi
13
Benkenstein, Martin
10
Straume, Odd Rune
10
Brekke, Kurt R.
8
McColl-Kennedy, Janet R.
6
Palumbo, Rocco
6
Propper, Carol
6
Antony, Jiju
5
Cudney, Elizabeth A.
5
Fredendall, Lawrence D.
5
Gravelle, Hugh
5
Islam, Shahidul
5
Le Nguyen Hau
5
Lee, Donhee
5
Osei-Frimpong, Kofi
5
Berry, Leonard L.
4
Chalkley, Martin
4
Danaher, Tracey S.
4
Georgi, Dominik
4
Glazer, Jacob
4
McGuire, Thomas G.
4
Pham Ngoc Thuy
4
Russell, Roberta S.
4
Sik, Sumaedi
4
Stauss, Bernd
4
Woratschek, Herbert
4
Ahmad Jusoh
3
Andritsos, Dimitrios A.
3
Bauer, Hans H.
3
Bazzoli, Gloria J.
3
Boaden, Ruth
3
Chakraborty, Subhajit
3
Chandrasekaran, Aravind
3
Cremer, Helmuth
3
Elg, Mattias
3
Engström, Jon
3
Etemad-Sajadi, Reza
3
Falk, Tomas
3
Gallan, Andrew S.
3
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Journal of health economics
28
Journal of health organization and management
28
Health care management review : HCM review
24
The TQM journal : the international review of organizational improvement
22
European journal of operational research : EJOR
17
Quality management journal : QMJ
16
Journal of service management
15
International journal of production research
14
Health marketing quarterly
12
International journal of productivity and quality management : IJPQM
12
Journal of business research : JBR
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Technological forecasting & social change : an international journal
12
The service industries journal
12
Total quality management & business excellence
12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
International journal of hospitality management
11
International journal of quality & reliability management
11
International journal of services and operations management
11
Production and operations management : an international journal of the Production and Operations Management Society
11
Health economics
10
Manufacturing & service operations management : M & SOM
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of health care finance and economics
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
International journal of production economics
8
The European journal of health economics : HEPAC ; health economics in prevention and care
8
The Milbank quarterly
8
International journal of industrial organization
7
International journal of quality and service sciences
7
Journal of public economics
7
Journal of the Operational Research Society
7
Service business
7
Services marketing quarterly
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
The journal of services marketing
7
Health economics review
6
Journal of economic behavior & organization : JEBO
6
Journal of economics & management strategy : JEMS
6
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ECONIS (ZBW)
1,287
Other ZBW resources
1
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1
What determines behavioural intention in health services? : a four-stage loyalty model
George, Ajimon
;
Sahadevan, Jobin
- In:
Rajagiri management journal
18
(
2024
)
2
,
pp. 180-197
customers in the healthcare context by incorporating three crucial
service
quality
dimensions (physical environment, personnel …
Persistent link: https://www.econbiz.de/10014493916
Saved in:
2
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
3
Applicability of healthcare
service
quality
models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
4
Interaction between functional and relational
service
quality
: hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
5
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
6
Assessing
service
quality
and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
7
Management practices and quality of care : evidence from the private health care sector in Tanzania
Powell-Jackson, Tim
;
King, Jessica J. C.
;
Makungu, Christina
- In:
The economic journal : the journal of the Royal …
134
(
2024
)
657
,
pp. 436-456
Persistent link: https://www.econbiz.de/10014446364
Saved in:
8
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
9
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
10
Performance assessment of primary health care services using data envelopment analysis and the quality-adjusted malmquist index
Capeletti, Nuno M.
;
Amado, Carla A. F.
;
Santos, Sérgio P.
- In:
Journal of the Operational Research Society
75
(
2024
)
2
,
pp. 361-377
Persistent link: https://www.econbiz.de/10014555699
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