//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
~type:"article"
~type_genre:"Article in journal"
~type_genre:"Article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer Behaviour"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
49,615
Konsumentenverhalten
49,586
Relationship marketing
6,861
Beziehungsmarketing
6,860
Brand management
5,846
Markenführung
5,846
Brand image
5,447
Markenimage
5,447
Customer satisfaction
4,643
Kundenzufriedenheit
4,642
Online retailing
4,071
Online-Handel
4,071
Dienstleistungsqualität
3,668
Social Web
3,650
Social web
3,650
Theory
3,539
Internet marketing
3,537
Online-Marketing
3,534
Theorie
3,533
Brand
3,203
Markenartikel
3,153
USA
2,943
United States
2,935
Einzelhandel
2,919
Retail trade
2,919
Advertising effects
2,728
Werbewirkung
2,728
Emotion
2,581
E-commerce
2,505
Electronic Commerce
2,491
Viral marketing
2,267
Virales Marketing
2,267
Experiment
2,217
Advertising
2,114
Werbung
2,083
Confidence
1,970
Vertrauen
1,967
Preismanagement
1,652
Pricing strategy
1,652
more ...
less ...
Online availability
All
Undetermined
2,213
Free
372
Type of publication
All
Article
Book / Working Paper
8
Type of publication (narrower categories)
All
Article in journal
Article
Aufsatz in Zeitschrift
3,668
Aufsatz im Buch
95
Book section
95
research-article
39
Conference paper
29
Konferenzbeitrag
29
conceptual-paper
6
Case study
3
Fallstudie
3
Reprint
1
case-report
1
technical-paper
1
more ...
less ...
Language
All
English
3,664
German
3
Swedish
1
Author
All
Han, Heesup
30
Mattila, Anna S.
24
Prentice, Catherine
17
Line, Nathaniel D.
14
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Gursoy, Dogan
10
Gustafsson, Anders
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Hyun, Sunghyup Sean
9
Sharma, Piyush
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Hollebeek, Linda D.
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
Lee, Seonjeong
7
Lu, Lu
7
Park, Jungkun
7
Söderlund, Magnus
7
Wu, Hung-Che
7
Bonfanti, Angelo
6
more ...
less ...
Published in...
All
Journal of retailing and consumer services
229
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
62
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
International journal of services, economics and management
25
Psychology & marketing
25
The TQM journal : the international review of organizational improvement
25
Journal of service research
24
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
International journal of business information systems : IJBIS
18
more ...
less ...
Source
All
ECONIS (ZBW)
3,668
Showing
3,591
-
3,600
of
3,668
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
3591
Hotel business travellers satisfaction based on service quality : a segmentation approach in inner city five-star hotels
Kamenidou, Irene
;
Balkoulis, Nickolas
;
Priporas, …
- In:
International journal of leisure and tourism marketing …
1
(
2009/10
)
2
,
pp. 152-172
Persistent link: https://www.econbiz.de/10003924103
Saved in:
3592
Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the coffee shop market
Yu, Hueiju
;
Fang, Wenchang
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1273-1285
Persistent link: https://www.econbiz.de/10003925339
Saved in:
3593
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
3594
Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu
;
Wu, Tsai-fang
- In:
Journal of air transport management
15
(
2009
)
1
,
pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
Saved in:
3595
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
3596
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo
;
Kim, Woo Gon
;
Kim, Hong-Bumm
- In:
Tourism management : research, policies, practice
30
(
2009
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
Saved in:
3597
Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports
Theodorakis, Nicholas D.
;
Koustelios, Athanasios
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 456-473
Persistent link: https://www.econbiz.de/10009525074
Saved in:
3598
The effect of managerial practice on employee-perceived service quality : the role of emotional satisfaction
Slåtten, Terje
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 431-455
Persistent link: https://www.econbiz.de/10009525075
Saved in:
3599
Service quality effecton satisfaction and word of mouth in the health care industry
Chaniotakis, Ioannis E.
;
Lymperopoulos, Constantine
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 229-242
Persistent link: https://www.econbiz.de/10009525098
Saved in:
3600
Does ISO 9000 certification affect consumer perceptions of the service provider?
Caro, Laura Martínez
;
García, Jose Antonio Martínez
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10009525105
Saved in:
First
Prev
356
357
358
359
360
361
362
363
364
365
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->