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~subject:"Service quality"
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Search: subject:"Marketing"
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Subject
All
Service quality
Marketing
31,346
Consumer behaviour
28,476
Konsumentenverhalten
27,689
Relationship marketing
26,047
Beziehungsmarketing
25,278
Lieferantenmanagement
17,397
Supplier relationship management
17,396
Theorie
17,374
Theory
17,366
Brand management
17,271
Markenführung
17,126
Marketingmanagement
16,925
Marketing management
16,412
Deutschland
13,070
Online-Marketing
13,030
Internet marketing
12,914
Germany
12,285
Social Web
9,204
Social web
9,194
Markenimage
8,825
Brand image
8,735
USA
7,889
Customer satisfaction
7,596
United States
7,518
Kundenzufriedenheit
7,348
Marktforschung
7,024
Supply chain
6,717
Lieferkette
6,692
Market research
6,640
Electronic Commerce
6,373
Markenartikel
6,155
Brand
6,121
Internationales Marketing
5,797
E-commerce
5,777
Dienstleistungsqualität
5,776
International marketing
5,697
Produktdifferenzierung
5,657
Product differentiation
5,589
Distribution channel
4,881
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Online availability
All
Undetermined
2,796
Free
850
Type of publication
All
Article
5,065
Book / Working Paper
872
Other
3
Journal
2
Type of publication (narrower categories)
All
Article in journal
4,583
Aufsatz in Zeitschrift
4,583
Aufsatz im Buch
324
Book section
324
Hochschulschrift
167
Graue Literatur
144
Non-commercial literature
144
Thesis
138
research-article
121
Arbeitspapier
100
Working Paper
100
Collection of articles of several authors
62
Sammelwerk
62
Case study
44
Fallstudie
44
Conference paper
34
Konferenzbeitrag
34
Bibliografie enthalten
29
Bibliography included
29
Aufsatzsammlung
28
Konferenzschrift
17
conceptual-paper
14
Lehrbuch
10
Textbook
10
Reprint
9
Guidebook
8
Ratgeber
8
Collection of articles written by one author
7
Conference proceedings
7
Sammlung
7
review-article
5
Forschungsbericht
4
review
4
Fallstudiensammlung
3
Systematic review
3
case-report
3
viewpoint
3
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3
Advisory report
2
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2
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English
5,487
German
438
Undetermined
7
French
5
Lithuanian
4
Finnish
2
Czech
1
Italian
1
Dutch
1
Polish
1
Swedish
1
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Author
All
Mattila, Anna S.
26
Bruhn, Manfred
25
Prentice, Catherine
25
Han, Heesup
24
McColl-Kennedy, Janet R.
20
Gustafsson, Anders
16
Gong, Taeshik
15
Klaus, Philipp
14
Sharma, Piyush
14
Stauss, Bernd
14
Balaji, M. S.
12
Edvardsson, Bo
12
Gil Saura, Irene
12
Quach, Sara
12
Sreejesh, S.
12
Hollebeek, Linda D.
11
Usman, Osly
11
Van Vaerenbergh, Yves
11
Wirtz, Jochen
11
Witell, Lars
11
Das, Jishnu
10
Grewal, Dhruv
10
Grégoire, Yany
10
Jang, Soocheong
10
Park, Jungkun
10
Patterson, Paul G.
10
Prybutok, Victor R.
10
Qu, Hailin
10
Wong, IpKin Anthony
10
Benkenstein, Martin
9
Berry, Leonard L.
9
Bolton, Ruth N.
9
Izogo, Ernest Emeka
9
Voorhees, Clay M.
9
Auh, Seigyoung
8
Baron, Steve
8
Bilgihan, Anil
8
Dagger, Tracey S.
8
Gursoy, Dogan
8
Hammerschmidt, Maik
8
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Institution
All
National Bureau of Economic Research
5
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Deutschland / Bundeswehr / Universität Hamburg
2
European Health Care Conference <2, 2011, Hamburg>
2
Nomos Verlagsgesellschaft
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Siauliai University
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
De Gruyter Oldenbourg
1
Fachtagung "Human Resources - Qualitätsaspekte der Ausbildung in der Empirischen Forschung" <2015, Wiesbaden>
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Center für Maritime Logistik und Dienstleistungen
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
IGI Global
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
IT Service Management Forum Deutschland
1
International Conference on Services Management <North Cyprus)>
1
International Healthcare Industry Research
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
1
Lithuanian Academy of Physical Education
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
QUIS <11, 2009, Wolfsburg>
1
RWTH Aachen
1
Ruhr-Universität Bochum
1
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Published in...
All
Journal of retailing and consumer services
241
International journal of hospitality management
180
Journal of business research : JBR
147
The journal of services marketing
138
The service industries journal
107
Services marketing quarterly
79
International journal of contemporary hospitality management
75
Journal of hospitality marketing & management
75
Journal of service research : JSR
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Journal of travel and tourism marketing
66
Journal of service management
63
Service business
57
Journal of Services Marketing
55
Industrial marketing management : the international journal for industrial and high-tech firms
47
Tourism management : research, policies, practice
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of service research
41
The TQM journal : the international review of organizational improvement
41
Cogent business & management
39
Asia Pacific journal of marketing and logistics
36
International journal of services and operations management
36
Journal of air transport management
36
Journal of the Academy of Marketing Science
36
Journal of strategic marketing
33
International journal of quality and service sciences
32
Journal of service theory and practice
30
The international journal of bank marketing : IJBM
30
Managing service quality : MSQ ; an international journal
29
Marketing intelligence & planning
29
Psychology & marketing
29
International journal of quality & reliability management
27
Journal of service theory and practice : JSTP
26
International journal of services, economics and management
25
Journal of retailing
25
Total quality management & business excellence
25
European journal of marketing : EJM
24
International journal of electronic customer relationship management : IJECRM
22
International journal of productivity and quality management : IJPQM
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
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Source
All
ECONIS (ZBW)
5,777
Other ZBW resources
150
BASE
12
RePEc
3
Showing
51
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60
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date (newest first)
date (oldest first)
51
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
52
Memorable customer experiences and autobiographical memories : from service experience to word of mouth
Moliner-Tena, Miguel A.
;
Monferrer-Tirado, Diego
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253530
Saved in:
53
Developing and validating e-marketplace service quality model in B2G e-commerce settings : a mixed-methods approach
Nandankar, Sunil
;
Sachan, Amit
;
Adhikari, Arnab
; …
- In:
International journal of operations & production management
43
(
2023
)
12
,
pp. 1809-1840
Persistent link: https://www.econbiz.de/10014468315
Saved in:
54
Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
55
Role of customer satisfaction as a mediator between sensory
marketing
and customer loyalty : a case of Pakistani restaurant industry
Satti, Zoya Wajid
;
Babar, Samreen Fahim
;
Parveen, Shagufta
- In:
Journal of international food & agribusiness marketing
35
(
2023
)
5
,
pp. 559-581
Persistent link: https://www.econbiz.de/10014444377
Saved in:
56
Impact of website interface on customer experience and engagement intention in online hotel booking
Le, Tran-Thien-Y.
;
Chen, Ja-Shen
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012799971
Saved in:
57
C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min
;
Wang, Lu
;
Li, Yiwei
;
Wang, G. Alan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
Saved in:
58
Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Tsiotsou, Rodoula H.
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013397924
Saved in:
59
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
60
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
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