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Search: person:"Baker, Thomas L."
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USA
Beziehungsmarketing
9
Relationship marketing
9
Salespeople
9
Verkaufspersonal
9
Dienstleistungsqualität
8
Service quality
8
Consumer behaviour
7
Customer satisfaction
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Konsumentenverhalten
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United States
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Kundenzufriedenheit
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Beschwerdemanagement
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Complaint management
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Ethnic discrimination
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Ethnische Diskriminierung
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Lieferantenmanagement
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Supplier relationship management
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service
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Arbeitsverhalten
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Brand image
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Brand management
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Customer service
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Einzelhandel
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Emotion
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Kundenservice
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Markenführung
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Markenimage
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Perception
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Retail trade
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Sales
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Selling
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Verkauf
3
Wahrnehmung
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Work behaviour
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sales
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Absatz
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Ambidextrous organization
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B-to-B-Marketing
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Black people
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English
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Baker, Thomas L.
7
Meyer, Tracy
3
Andrews, Martha C.
1
Hall, Kristina K. Lindsey
1
Hochstein, Bryan
1
Hunt, Tammy G.
1
Johnson, Catherine M.
1
Panagopoulos, Nikolaos G.
1
Pimentel, Michael A.
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Rapp, Adam
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Rapp, Adam A.
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Tariq, Ayesha
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Journal of marketing theory and practice
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of retailing and consumer services
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
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ECONIS (ZBW)
7
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1
Boosting sales force morale in highly dynamic, complex markets : the role of job resources
Panagopoulos, Nikolaos G.
;
Hochstein, Bryan
;
Baker, …
- In:
Industrial marketing management : the international …
74
(
2018
),
pp. 237-253
Persistent link: https://www.econbiz.de/10011942346
Saved in:
2
From Gucci to green bags : conspicuous consumption as a signal for pro-social behavior
Johnson, Catherine M.
;
Tariq, Ayesha
;
Baker, Thomas L.
- In:
Journal of marketing theory and practice
26
(
2018
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10011951433
Saved in:
3
Introduction to the special issue on the intersection of professional selling and service
Rapp, Adam
;
Baker, Thomas L.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 4-10
Persistent link: https://www.econbiz.de/10011690055
Saved in:
4
The importance of product/service quality for frontline marketing employee outcomes : the moderating effect of leader-member exchange (LMX)
Hall, Kristina K. Lindsey
;
Baker, Thomas L.
;
Andrews, …
- In:
Journal of marketing theory and practice
24
(
2016
)
1
,
pp. 23-41
Persistent link: https://www.econbiz.de/10011450444
Saved in:
5
Moderating effect of discriminatory attributions on repatronage intentions
Baker, Thomas L.
;
Meyer, Tracy
- In:
Journal of retailing and consumer services
19
(
2012
)
2
,
pp. 211-217
Persistent link: https://www.econbiz.de/10009522453
Saved in:
6
White response to potentially discriminatory actions in a services setting
Baker, Thomas L.
;
Meyer, Tracy
- In:
Psychology & marketing
28
(
2011
)
2
,
pp. 188-204
Persistent link: https://www.econbiz.de/10008858090
Saved in:
7
The influence of the racial mix of other customers on black consumers' anger following a plausibly prejudicial service failure
Meyer, Tracy
;
Baker, Thomas L.
- In:
Journal of marketing theory and practice
18
(
2010
)
4
,
pp. 361-376
Persistent link: https://www.econbiz.de/10008666969
Saved in:
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