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~type_genre:"Aufsatz in Zeitschrift"
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Search: "Customer relationship management"
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Subject
All
Beziehungsmarketing
14,994
Relationship marketing
14,994
Consumer behaviour
6,903
Konsumentenverhalten
6,903
Customer satisfaction
4,261
Kundenzufriedenheit
4,260
Service quality
3,144
Dienstleistungsqualität
3,143
Markenführung
2,037
Brand management
2,036
Brand image
1,615
Markenimage
1,615
Social Web
1,520
Social web
1,520
Lieferantenmanagement
1,423
Supplier relationship management
1,423
Internet marketing
1,149
Online-Marketing
1,149
Customer integration
1,122
Kundenintegration
1,119
Confidence
1,112
Vertrauen
1,111
E-commerce
1,039
Electronic Commerce
1,038
Brand
1,034
Einzelhandel
1,028
Retail trade
1,028
Markenartikel
1,016
Marketing management
1,011
Marketingmanagement
1,010
Online retailing
960
Online-Handel
960
Customer value
959
Kundenwert
959
Customer service
735
Kundenservice
731
Emotion
696
USA
648
United States
648
Value creation
637
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Online availability
All
Undetermined
7,459
Free
1,262
Type of publication
All
Article
14,957
Book / Working Paper
65
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
15,022
Aufsatz im Buch
3,379
Book section
3,379
Hochschulschrift
1,558
Thesis
1,244
Graue Literatur
1,061
Non-commercial literature
1,061
Working Paper
678
Arbeitspapier
660
Collection of articles of several authors
589
Sammelwerk
589
Case study
460
Fallstudie
460
Aufsatzsammlung
431
Ratgeber
258
Guidebook
239
Bibliografie enthalten
163
Bibliography included
163
Dissertation u.a. Prüfungsschriften
160
Lehrbuch
159
Textbook
141
Conference paper
138
Konferenzbeitrag
138
Konferenzschrift
116
Handbook
108
Handbuch
108
research-article
89
Conference proceedings
72
Collection of articles written by one author
58
Sammlung
58
Reprint
47
Glossar enthalten
26
Glossary included
26
Interview
25
Festschrift
24
Bibliografie
20
Fallstudiensammlung
20
Systematic review
19
Übersichtsarbeit
19
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Language
All
English
14,397
German
605
French
5
Italian
5
Polish
3
Romanian
3
Czech
2
Spanish
2
Bulgarian
1
Dutch
1
Albanian
1
Swedish
1
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Author
All
Han, Heesup
53
Kumar, V.
49
Hollebeek, Linda D.
43
Mattila, Anna S.
37
Gil Saura, Irene
35
Verhoef, Peter C.
35
Prentice, Catherine
31
Smith, Alan D.
31
Palmatier, Robert W.
30
Svensson, Göran
30
Homburg, Christian
29
Loureiro, Sandra Maria Correia
28
Herrmann, Andreas
27
Bruhn, Manfred
26
Agnihotri, Raj
24
Grewal, Dhruv
24
Hyun, Sunghyup Sean
24
Walsh, Gianfranco
24
Bang, Nguyen
23
Klaus, Philipp
23
Thaichon, Park
23
Vrontis, Demetris
23
Huber, Frank
22
Rather, Raouf Ahmad
22
Evanschitzky, Heiner
21
Quach, Sara
21
Ruyter, Ko de
21
Wong, IpKin Anthony
21
Balaji, M. S.
20
Harrigan, Paul
20
Kumar, Vikas
20
So, Kevin Kam Fung
20
Wieseke, Jan
20
Karjaluoto, Heikki
19
Khan, Imran
19
Sesé, F. Javier
19
Ahn, Jiseon
18
Casidy, Riza
18
Gustafsson, Anders
18
Kim, Wansoo
18
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Institution
All
International Conference on Relationship Marketing <9, 2009, Berlin>
2
Published in...
All
Journal of business research : JBR
645
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
170
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Cogent business & management
103
Journal of retailing
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Business horizons
68
International journal of retail & distribution management
68
European journal of operational research : EJOR
66
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
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Source
All
ECONIS (ZBW)
15,022
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14,691
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14691
Democratizing innovation: the evolving phenomenon of user innovation
Hippel, Eric von
- In:
Journal für Betriebswirtschaft : management review …
55
(
2005
)
1
,
pp. 63-78
Persistent link: https://www.econbiz.de/10002767357
Saved in:
14692
Customer management scorecard
Wiedmann, Klaus-Peter
;
Buxel, Holger
;
Siemon, Nadine
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
51
(
2005
)
1
,
pp. 26-48
Persistent link: https://www.econbiz.de/10002767436
Saved in:
14693
Kundenorientierung in deutschen Dienstleistungsunternehmen: Wunsch oder Wirklichkeit?
Hünerberg, Reinhard
;
Mann, Andreas
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
51
(
2005
)
1
,
pp. 49-70
Persistent link: https://www.econbiz.de/10002767466
Saved in:
14694
Compatibility effects in evaluations of satisfaction and loyalty
Auh, Seigyoung
;
Johnson, Michael D.
- In:
Journal of economic psychology : research in economic …
26
(
2005
)
1
,
pp. 35-57
Persistent link: https://www.econbiz.de/10002535802
Saved in:
14695
Die Identifizierung von eMavens auf Internet-Musik-Sites : Ergebnisse einer empirischen Untersuchung zur Online-Mundwerbung
Walsh, Gianfranco
;
Wiedmann, Klaus-Peter
;
Frenzel, Tobias
; …
- In:
Marketing : ZFP ; journal of research and management
27
(
2005
)
1
,
pp. 41-54
Persistent link: https://www.econbiz.de/10002571412
Saved in:
14696
Einbeziehung des Kunden in einer frühen Phase des Innovationsprozesses
Gassmann, Oliver
;
Kausch, Christoph
;
Enkel, Ellen
- In:
Thexis : Fachzeitschrift für Marketing ; …
22
(
2005
)
2
,
pp. 9-12
Persistent link: https://www.econbiz.de/10002634966
Saved in:
14697
Retail Banking : Wettbewerb und Kundenerwartungen
Oehler, Andreas
- In:
Finanz-Betrieb : FB ; Zeitschrift für …
7
(
2005
)
2
,
pp. 83-92
Persistent link: https://www.econbiz.de/10002582277
Saved in:
14698
Wie reagieren Handelsunternehmen auf E-Mail-Anfragen?
Duscha, Andreas
;
Hudetz, Kai
;
Geißler, Holger
- In:
Handel im Fokus : aus dem Instituts für …
57
(
2005
)
3
,
pp. 157-170
Persistent link: https://www.econbiz.de/10003084936
Saved in:
14699
Konflikte bei der Einbeziehung von Kunden in die Produktentwicklung
Brockhoff, Klaus
- In:
Journal of business economics : JBE
75
(
2005
)
9
,
pp. 859-877
Persistent link: https://www.econbiz.de/10003105848
Saved in:
14700
Customer knowledge management or customer surveillance
Rowley, Jennifer
- In:
Global business & economics review
7
(
2005
)
1
,
pp. 100-110
Persistent link: https://www.econbiz.de/10003108951
Saved in:
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