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Search: "Customer relationship management"
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Subject
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Relationship marketing
25,429
Beziehungsmarketing
25,412
Consumer behaviour
8,957
Konsumentenverhalten
8,956
Customer satisfaction
5,455
Kundenzufriedenheit
5,441
Service quality
3,937
Dienstleistungsqualität
3,932
Brand management
2,575
Markenführung
2,574
Deutschland
2,351
Germany
2,298
Kundenmanagement
2,284
Theory
2,253
Theorie
2,252
Lieferantenmanagement
2,204
Supplier relationship management
2,204
Social Web
2,065
Social web
2,065
Marketingmanagement
1,925
Marketing management
1,900
Markenimage
1,885
Brand image
1,882
Electronic Commerce
1,789
E-commerce
1,662
Online-Marketing
1,611
Internet marketing
1,586
Kundenwert
1,537
Customer value
1,478
Kundenintegration
1,474
Customer integration
1,473
Vertrauen
1,398
Confidence
1,386
Einzelhandel
1,354
Retail trade
1,338
Brand
1,278
Markenartikel
1,264
Online retailing
1,260
Online-Handel
1,259
Customer service
1,166
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Online availability
All
Undetermined
9,064
Free
3,625
Type of publication
All
Article
19,040
Book / Working Paper
8,275
Journal
39
Other
4
Type of publication (narrower categories)
All
Article in journal
15,191
Aufsatz in Zeitschrift
15,191
Aufsatz im Buch
3,394
Book section
3,394
Hochschulschrift
1,558
Thesis
1,244
Graue Literatur
1,063
Non-commercial literature
1,063
Working Paper
680
Arbeitspapier
662
Collection of articles of several authors
589
Sammelwerk
589
Case study
460
Fallstudie
460
Aufsatzsammlung
433
Ratgeber
258
Guidebook
239
Bibliografie enthalten
163
Bibliography included
163
Dissertation u.a. Prüfungsschriften
160
Lehrbuch
160
Textbook
141
Conference paper
140
Konferenzbeitrag
140
Konferenzschrift
117
Handbook
108
Handbuch
108
research-article
89
Conference proceedings
72
Collection of articles written by one author
58
Sammlung
58
Reprint
47
Glossar enthalten
27
Glossary included
27
Interview
25
Festschrift
24
Bibliografie
20
Fallstudiensammlung
20
Systematic review
19
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19
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English
20,939
German
6,071
Undetermined
336
French
30
Polish
18
Italian
12
Romanian
7
Czech
6
Spanish
6
Swedish
4
Multiple languages
2
Dutch
2
Bulgarian
1
Danish
1
Russian
1
Albanian
1
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Author
All
Bruhn, Manfred
126
Homburg, Christian
114
Kumar, V.
81
Verhoef, Peter C.
57
Huber, Frank
56
Han, Heesup
54
Bauer, Hans H.
52
Hollebeek, Linda D.
51
Smith, Alan D.
51
Stauss, Bernd
50
Herrmann, Andreas
49
Piller, Frank T.
47
Krafft, Manfred
45
Palmatier, Robert W.
41
Hippner, Hajo
39
Mattila, Anna S.
38
Gil Saura, Irene
37
Wilde, Klaus D.
35
Stock-Homburg, Ruth
34
Wiedmann, Klaus-Peter
34
Eggert, Andreas
33
Georgi, Dominik
33
Van den Poel, Dirk
33
Helmke, Stefan
32
Neslin, Scott A.
32
Reichwald, Ralf
32
Svensson, Göran
32
Thaichon, Park
32
Töpfer, Armin
32
Grönroos, Christian
31
Hadwich, Karsten
31
Mittal, Vikas
31
Prentice, Catherine
31
Schüller, Anne M.
30
Sheth, Jagdish N.
30
Belz, Christian
29
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Evanschitzky, Heiner
28
Grewal, Dhruv
28
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Institution
All
Springer Fachmedien Wiesbaden
81
Faculteit Economie en Bedrijfskunde, Universiteit Gent
17
IGI Global
17
American Marketing Association
10
Haufe-Lexware GmbH & Co. KG
10
National Bureau of Economic Research
10
Verlag Dr. Kovač
10
Institut für Wirtschaftsinformatik <Bern>
9
Books on Demand GmbH <Norderstedt>
8
Fördergesellschaft Marketing an der Universität Augsburg
8
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
8
Gesellschaft Entwicklung, Konstruktion, Vertrieb
7
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
7
Harvard Graduate School of Business Administration
6
Universität St. Gallen
6
AMACOM
5
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
5
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
5
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
5
HAL
5
Information Resources Management Association
5
Institut für Handelsmanagement und Netzwerkmarketing <Münster, Westfalen>
5
Nomos Verlagsgesellschaft
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Springer Gabler <Firma>
5
Springer-Verlag GmbH
5
Universität Mannheim
5
Verlag Franz Vahlen
5
Wiley-VCH
5
De Gruyter Oldenbourg
4
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
4
Edward Elgar Publishing
4
Erich-Schmidt-Verlag
4
Fachhochschule Reutlingen / European School of Business
4
Gottfried Wilhelm Leibniz Universität Hannover
4
INTARGIA Managementberatung GmbH
4
Munich Business School
4
NetLibrary, Inc
4
Shaker Verlag
4
Technische Universität Dresden
4
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Published in...
All
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
299
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
187
Journal of strategic marketing
174
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
143
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
Tourism management : research, policies, practice
112
Gabler Edition Wissenschaft
110
The journal of product & brand management
110
Asia Pacific journal of marketing and logistics
107
Journal of retailing
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Cogent business & management
103
Psychology & marketing
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
75
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
Journal of financial services marketing : JFSM
70
Business horizons
69
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Source
All
ECONIS (ZBW)
25,940
USB Cologne (EcoSocSci)
858
RePEc
228
Other ZBW resources
136
USB Cologne (business full texts)
121
BASE
38
EconStor
37
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Showing
91
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100
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27,358
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date (oldest first)
91
Instant karma : how the karmic-investment mindset affects customer engagement with corporate charitable giving requests
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 770-782
Persistent link: https://www.econbiz.de/10014633713
Saved in:
92
A journey from customer acquisition to retention : an integrative model for guiding future gaming marketing research
Tuguinay, Jovanie
;
Prentice, Catherine
;
Moyle, Brent
; …
- In:
The Cornell hospitality quarterly
65
(
2024
)
3
,
pp. 335-353
Persistent link: https://www.econbiz.de/10014634757
Saved in:
93
Use of autoencoder and one-hot encoding for customer segmentation
Smutek, Tomasz
;
Sikora, Janusz W.
;
Bogacki, Sylwester
; …
- In:
European research studies
27
(
2024
),
pp. 72-82
Persistent link: https://www.econbiz.de/10014543578
Saved in:
94
Chatbot to support the customer service process
Smutek, Tomasz
;
Marczuk, Marcin
;
Jarmuł, Michał
; …
- In:
European research studies
27
(
2024
),
pp. 160-168
Persistent link: https://www.econbiz.de/10014543787
Saved in:
95
Enhancing customer service in shopping malls with an advanced chatbot-integrated concierge device
Maj, Michał
;
Dmowski, Artur
;
Nowak, Ryszard
; …
- In:
European research studies
27
(
2024
),
pp. 169-178
Persistent link: https://www.econbiz.de/10014543790
Saved in:
96
Customer recognition and mobile geo-targeting
Baye, Irina
;
Hanspach, Philip
;
Reiz, Tim
;
Sapi, Geza
- In:
Review of industrial organization
64
(
2024
)
4
,
pp. 615-644
Persistent link: https://www.econbiz.de/10014546208
Saved in:
97
Consumer engagement through corporate social responsibility communication on social media : evidence from Facebook and Instagram Bank Accounts
Macca, Luca Simone
;
Ballerini, Jacopo
;
Santoro, Gabriele
; …
- In:
Journal of business research : JBR
172
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014547405
Saved in:
98
Curbing customer-to-customer misbehavior contagion in the sharing economy
Danatzis, Ilias
;
Möller-Herm, Jana
;
Herm, Steffen
- In:
Journal of business research : JBR
173
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014547914
Saved in:
99
Predicting customer loyalty to Airbnb using PLS-SEM : the role of authenticity, interactivity, involvement and customer engagement
Sallaku, Rezarta
;
Vigolo, Vania
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1346-1368
Persistent link: https://www.econbiz.de/10014548986
Saved in:
100
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
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