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Search: person:"Gong, Taeshik"
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Dienstleistungsqualität
16
Service quality
16
Consumer behaviour
15
Konsumentenverhalten
15
Beziehungsmarketing
13
Relationship marketing
13
Arbeitsverhalten
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Customer learning orientation
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Customer service employees
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research-article
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English
34
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Gong, Taeshik
45
Yi, Youjae
22
Lee, Kangcheol
6
Wang, Chen-Ya
5
Chan, Kimmy Wa
3
Choi, Jin Nam
3
Nataraajan, Rajan
3
Barnett, Willy
2
Ifie, Kemefasu
2
Kearney, Treasa
2
Lee, Hyojin
2
Park, Jungkun
2
Schwabe, Maria
2
Walsh, Gianfranco
2
Ali, Faizan
1
Chu, Candace
1
Hyun, Hyowon
1
Kang, Min Jung
1
Kang, Minjeong
1
Le, Linh Ha
1
Nanu, Luana
1
Sharma, Piyush
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Sun, Pengchang
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Wang, Chan-Ya
1
Yim, Chi-kin
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Zhang, Ruixue
1
Zhou, Mingjian
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Psychology & marketing
7
Journal of business research : JBR
6
Journal of retailing and consumer services
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
The service industries journal
3
Journal of Business Research
2
Journal of Service Theory and Practice
2
Journal of Services Marketing
2
Journal of service research : JSR
2
The Cornell hospitality quarterly
2
The journal of services marketing
2
European Journal of Marketing
1
European journal of marketing : EJM
1
Journal of service research
1
Journal of service theory and practice
1
Marketing intelligence & planning
1
Psychology & Marketing
1
Service business
1
Services marketing quarterly
1
The Service Industries Journal
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ECONIS (ZBW)
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OLC EcoSci
8
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1
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
2
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
3
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
4
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
5
Translating transformational leadership and organizational innovativeness into creative customer behavior : underlying processes and boundary conditions
Gong, Taeshik
;
Nanu, Luana
;
Le, Linh Ha
;
Ali, Faizan
- In:
The Cornell hospitality quarterly
64
(
2023
)
4
,
pp. 436-453
Persistent link: https://www.econbiz.de/10014381530
Saved in:
6
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
7
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
Saved in:
8
The effects of a psychological contract breach on customer-directed deviance
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of business research : JBR
138
(
2022
),
pp. 374-386
Persistent link: https://www.econbiz.de/10013197838
Saved in:
9
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
10
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
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