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Search: person:"Klaus, Philipp"
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Consumer behaviour
30
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30
Beziehungsmarketing
24
Relationship marketing
24
Customer experience
16
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
13
Kundenzufriedenheit
13
Internet marketing
7
Luxury goods
7
Luxusgüter
7
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Marketingmanagement
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Luxury experience
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customer experience
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Article
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English
58
German
9
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4
French
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Author
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Klaus, Philipp
59
Kuppelwieser, Volker
10
Manthiou, Aikaterini
10
Maklan, Stan
8
Bang, Nguyen
6
Edvardsson, Bo
4
Tarquini-Poli, Annalisa
4
Tsiotsou, Rodoula H.
3
Hollebeek, Linda D.
2
Klaus, Philipp Phil
2
Klaus, Philipp ‘Phil’
2
Koepff, Klaus-Philipp
2
Merz, Klaus Philipp
2
Simkin, Lyndon
2
Van Ha Luong
2
Alawad, Nawal Ahmed Mostafa
1
Baruch, Yehuda
1
Boujena, Othman
1
Buonamassa, Daniela
1
Campbell, Jeffrey
1
Chen, Cheng-Hao
1
Chen, Junsong
1
Contreras Ramirez, Germán
1
De Keyser, Arne
1
Friman, Margareta
1
Gorgoglione, Michele
1
Gruber, Thorsten
1
Gustafsson, Anders
1
Heinonen, Kristina
1
Hickman, Ellie
1
Imhof, Gustavo
1
Jaakkola, Elina
1
Kandampully, Jay
1
Keiningham, Timothy
1
Klaus, Philipp ‘Phil'
1
Klaus, Philipp “Phil”
1
Kleiningham, Timothy L.
1
Kuppelwieser, Volker G.
1
Lemon, Katherine N.
1
Maull, Roger S.
1
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Institution
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Fachtagung Software für Automatisierte Informationssysteme <1984, Karl-Marx-Stadt>
1
Tage der Wissenschaft und Technik <Technische Hochschule, Karl-Marx-Stadt, 10, 1984, Karl-Marx-Stadt>
1
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Journal of retailing and consumer services
11
The journal of services marketing
8
Journal of service management
5
Journal of Services Marketing
4
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of business research : JBR
3
International journal of market research
2
Journal of Service Management
2
Journal of marketing management : MM
2
Journal of service research
2
Journal of travel and tourism marketing
2
Reihe: Planung, Organisation und Unternehmungsführung
2
Aus dem Institut für Landtechnik der Universität Hohenheim, Landwirtschaftliche Hochschule
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing
1
European journal of marketing : EJM
1
Geographische Rundschau
1
International Marketing Review
1
International marketing review
1
Journal of Product & Brand Management
1
Journal of Service Management: Volume 25, Issue 2
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of strategic marketing
1
KTBL-Berichte über Landtechnik
1
Lebensqualität und Standortattraktivität : Kultur, Mobilität und regionale Marken als Erfolgfaktoren
1
Managing consumer services : factory or theater?
1
Recherche et applications en marketing
1
Schweizer Monatshefte : Zeitschrift für Politik, Wirtschaft, Kultur
1
Tagungsberichte / Technische Hochschule Karl-Marx-Stadt
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of brand management : an international journal
1
The journal of product & brand management
1
The service industries journal
1
Tourism management : research, policies, practice
1
Wissen und Wehr : Monatsschrift der Deutschen Gesellschaft für Wehrpolitik und Wehrwissenschaften
1
Wissenschaftliche Begleituntersuchung zum Projekt "Kommunikations-Modellgemeinden der Schweiz (KMG)" / Schlussbericht zum Einzelprojekt
1
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ECONIS (ZBW)
58
Other ZBW resources
7
OLC EcoSci
3
USB Cologne (EcoSocSci)
3
BASE
1
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11
How luxury retail will change forever : the role of atmospherics in the digital era
Klaus, Philipp
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013366371
Saved in:
12
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
13
Lifestyle of the rich and famous : exploring the ultra-high net-worth individuals' customer experience (UHCX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
;
Alawad, Nawal …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 49-58
Persistent link: https://www.econbiz.de/10013271464
Saved in:
14
Come fly with me : exploring the private aviation customer experience (PAX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
- In:
European journal of marketing
56
(
2022
)
4
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10013350954
Saved in:
15
The interplaying factors of the robotic tourism experience : the customer journey's touchpoints, context, and qualities
Manthiou, Aikaterini
;
Klaus, Philipp
- In:
Technological forecasting & social change : an …
177
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013345867
Saved in:
16
Priceless time : the UHNWI's most precious possession : implications for international marketing theory and practice
Klaus, Philipp
;
Park, Jungkun
;
Tarquini-Poli, Annalisa
- In:
International marketing review
39
(
2022
)
2
,
pp. 335-351
Persistent link: https://www.econbiz.de/10013396196
Saved in:
17
Special issue: mirror, mirror on the wall! : examining the bright and dark side of face and body beautification/modification services
Klaus, Philipp
(
ed.
);
Tsiotsou, Rodoula H.
(
ed.
)
-
2022
Persistent link: https://www.econbiz.de/10012798385
Saved in:
18
Man vs machine : examining the three themes of service robotics in tourism and hospitality
Manthiou, Aikaterini
;
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 511-527
Persistent link: https://www.econbiz.de/10012666403
Saved in:
19
Editorial: guiding directions and propositions : placing dynamics at the heart of customer experience (CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
20
The product is me : hyper-personalized consumer goods as unconventional luxury
Rosenbaum, Mark
;
Contreras Ramirez, Germán
;
Campbell, …
- In:
Journal of business research : JBR
129
(
2021
),
pp. 446-454
Persistent link: https://www.econbiz.de/10012509675
Saved in:
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