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Search: subject:"Airline service"
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Service quality
25
Airline
24
Dienstleistungsqualität
24
Fluggesellschaft
24
Airline service quality
19
Customer satisfaction
16
Kundenzufriedenheit
15
Air transport
14
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14
Consumer behaviour
8
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Airline service
7
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7
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7
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6
Passagierluftverkehr
6
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5
Kundenservice
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Quality management
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Qualitätsmanagement
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airline service quality
4
Customer loyalty
3
Fuzzy sets
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cross-regional analysis
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AHP approach
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Competitiveness
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27
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Abdelghany, Ahmed
2
Abdelghany, Khaled
2
Fatma, Pakdil
2
Jiang, Hongwei
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Kim, Jina
2
Liou, James J.H.
2
Migdadi, Yazan K. A.
2
Ozlem, Aydin
2
Park, Eunil
2
Tzeng, Gwo-Hshiung
2
Zhang, Yahua
2
Alkhatib, Saleh
1
Alkhatib, Saleh F. S.
1
Alkhatib, Saleh F.S.
1
Atalay, Buket
1
Atalay, Kumru Didem
1
Aydın, Özlem
1
Bae, Kunwoo
1
Boo, Je-Man
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1
Can, Gülin Feryal
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1
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1
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Hazura Mohamed
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Hu, Kai-Chieh
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Hwang, Su-Young
1
Hwang, Syjung
1
Imam, Abeer
1
Isin, Feride Bahar
1
Jang, Yeonju
1
Jeong, Nam Jeong
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CESifo
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Journal of Air Transport Management
10
Journal of air transport management
9
Quality management journal : QMJ
3
International Journal of Revenue Management
2
Journal of retailing and consumer services
2
Organizacija
2
CESifo Working Paper Series
1
International journal of business information systems : IJBIS
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of operations & production management
1
International journal of productivity and quality management : IJPQM
1
Journal of business research : JBR
1
Journal of the Operational Research Society
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The TQM Journal
1
The TQM journal : the international review of organizational improvement
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Tourism management perspectives : TMP
1
Transportation research / E : an international journal
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ECONIS (ZBW)
25
RePEc
15
Other ZBW resources
1
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1
Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to airline services
Ragab, Hany
;
Polo-Peña, Ana I.
;
Mahrous, Abeer A.
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014554185
Saved in:
2
The impact of predicted quality and customer cost on quality assurance behavior
Cho, Woohyun
;
Min, Dong-Jun
;
Dresner, Martin
- In:
International journal of operations & production management
42
(
2022
)
4
,
pp. 409-439
Persistent link: https://www.econbiz.de/10013173013
Saved in:
3
Strategic
airline
service
review in the time of the COVID-19 crisis
Tansitpong, Praowpan
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014310446
Saved in:
4
Limited interval-valued probabilistic linguistic term sets in evaluating
airline
service
quality
Li, Bo
;
Zhang, Yixin
;
Xu, Zeshui
- In:
Journal of the Operational Research Society
72
(
2021
)
6
,
pp. 1330-1346
Persistent link: https://www.econbiz.de/10012588888
Saved in:
5
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
6
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
7
Who will be your next customer : a machine learning approach to customer return visits in airline services
Hwang, Syjung
;
Kim, Jina
;
Park, Eunil
;
Kwon, Sang Jib
- In:
Journal of business research : JBR
121
(
2020
),
pp. 121-126
Persistent link: https://www.econbiz.de/10012417330
Saved in:
8
The impact of
airline
service
quality on passengers’ behavioral intentions using passenger satisfaction as a mediator
Shah, Faisal Tehseen
;
Syed, Zaineb
;
Imam, Abeer
;
Raza, Aiman
- In:
Journal of air transport management
85
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012253168
Saved in:
9
Operations strategies alignment patterns and service quality : airline global analysis
Alkhatib, Saleh
;
Migdadi, Yazan Khalid Abed-Allah
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 144-156
Persistent link: https://www.econbiz.de/10012309552
Saved in:
10
Airline
service
quality and economic factors : an ARDL approach on US airlines
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
- In:
Journal of air transport management
77
(
2019
),
pp. 24-31
Persistent link: https://www.econbiz.de/10012112616
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