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Search: subject:"Airline service quality"
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Airline service quality
19
Airline
12
Dienstleistungsqualität
12
Fluggesellschaft
12
Service quality
12
Customer satisfaction
7
Air transport
6
Kundenzufriedenheit
6
Luftverkehr
6
Air passenger transport
4
Passagierluftverkehr
4
airline service quality
4
Consumer behaviour
3
Customer loyalty
3
Fuzzy sets
3
Fuzzy-Set-Theorie
3
Konsumentenverhalten
3
Multi-criteria analysis
3
Multikriterielle Entscheidungsanalyse
3
cross-regional analysis
3
AHP approach
2
AHP-Verfahren
2
Airlines
2
Beziehungsmarketing
2
Chinese airlines
2
Competitiveness
2
Quality management
2
Qualitätsmanagement
2
Relationship marketing
2
SERVQUAL
2
Uganda
2
Welt
2
World
2
airline operations strategy
2
fuzzy SERVQUAL scores
2
fuzzy numbers
2
operational determinants
2
Airline customer experience
1
Airline fares
1
Airline image
1
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Undetermined
21
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1
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Article
23
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12
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12
research-article
1
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English
14
Undetermined
10
Author
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Fatma, Pakdil
2
Jiang, Hongwei
2
Migdadi, Yazan K. A.
2
Ozlem, Aydin
2
Zhang, Yahua
2
Alkhatib, Saleh
1
Alkhatib, Saleh F. S.
1
Alkhatib, Saleh F.S.
1
Atalay, Buket
1
Atalay, Kumru Didem
1
Aydın, Özlem
1
Brueckner, Jan K.
1
De Jager, J.W.
1
Deveci, Muhammet
1
Girvin, Raquel
1
Hsiao, Man-Wei
1
Hsieh, Tsui-Chuan
1
Hu, Kai-Chieh
1
Imam, Abeer
1
Isin, Feride Bahar
1
John, Robert
1
Li, Bo
1
Li, Hendrik
1
Liou, James J.H.
1
Mahrous, Abeer A.
1
Maji, Leon
1
Migdadi, Yazan Khalid Abed-Allah
1
Muturi and Jackline Sagwe, David
1
Nambukasa, Juliet
1
Namukasa, Juliet
1
Pakdil, Fatma
1
Park, Jin-Woo
1
Perçin, Selçuk
1
Polo-Peña, Ana I.
1
Ragab, Hany
1
Raza, Aiman
1
Robertson, Rodger
1
Shah, Faisal Tehseen
1
Syed, Zaineb
1
Toriola, A.L.
1
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CESifo
1
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Journal of Air Transport Management
8
Journal of air transport management
6
Quality management journal : QMJ
3
Organizacija
2
CESifo Working Paper Series
1
Journal of the Operational Research Society
1
The TQM Journal
1
The TQM journal : the international review of organizational improvement
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
12
RePEc
11
Other ZBW resources
1
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1
Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to airline services
Ragab, Hany
;
Polo-Peña, Ana I.
;
Mahrous, Abeer A.
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014554185
Saved in:
2
Limited interval-valued probabilistic linguistic term sets in evaluating
airline
service
quality
Li, Bo
;
Zhang, Yixin
;
Xu, Zeshui
- In:
Journal of the Operational Research Society
72
(
2021
)
6
,
pp. 1330-1346
Persistent link: https://www.econbiz.de/10012588888
Saved in:
3
The impact of
airline
service
quality
on passengers’ behavioral intentions using passenger satisfaction as a mediator
Shah, Faisal Tehseen
;
Syed, Zaineb
;
Imam, Abeer
;
Raza, Aiman
- In:
Journal of air transport management
85
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012253168
Saved in:
4
Operations strategies alignment patterns and service quality : airline global analysis
Alkhatib, Saleh
;
Migdadi, Yazan Khalid Abed-Allah
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 144-156
Persistent link: https://www.econbiz.de/10012309552
Saved in:
5
FIPIA with information entropy : a new hybrid method to assess
airline
service
quality
Atalay, Kumru Didem
;
Atalay, Buket
;
Isin, Feride Bahar
- In:
Journal of air transport management
76
(
2019
),
pp. 67-77
Persistent link: https://www.econbiz.de/10012119113
Saved in:
6
Operational determinants of
airline
service
quality
: worldwide cross-regional analysis
Alkhatib, Saleh F.S.
;
Migdadi, Yazan K. A.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 186-200
Persistent link: https://www.econbiz.de/10012309506
Saved in:
7
Evaluating
airline
service
quality
using a combined fuzzy decision-making approach
Perçin, Selçuk
- In:
Journal of air transport management
68
(
2018
),
pp. 48-60
Persistent link: https://www.econbiz.de/10011845850
Saved in:
8
Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey
Deveci, Muhammet
;
Özcan, Ender
;
John, Robert
;
Öner, …
- In:
Journal of air transport management
69
(
2018
),
pp. 83-98
Persistent link: https://www.econbiz.de/10011865565
Saved in:
9
Operational determinants of
airline
service
quality
: worldwide cross-regional analysis
Alkhatib, Saleh F. S.
;
Migdadi, Yazan K. A.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 186-200
Persistent link: https://www.econbiz.de/10011976342
Saved in:
10
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
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