Search Results - subject:"Logistics service quality"

The corporate culture's moderating effect on the logistics service quality and market flexibility relationship of Indonesian manufacturing companies

Suhartini; Hudayati, Ataina; Alsayegh, Maha Faisal; … - In: Contemporary economics 14 (2020) 4, pp. 501-512

The study attempted to assess the moderating role of corporate culture (CC) between the relationship of logistics (LQS) and market flexibility (MF) in Indonesian manufacturing context. Purposive sampling was used and data were collected from the 200 supply chain managers. Later, data subjected...

Persistent link: https://www.econbiz.de/10012422704

Logistics service quality in an emergent market in Latin America

Michalski, Marek; Montes Botella, José Luis - In: The international journal of logistics management 33 (2022) 1, pp. 79-101

Persistent link: https://www.econbiz.de/10013164400

Using importance-performance analysis, goal difficulty and the Kano model to prioritize improvements in the quality of home delivery logistics services

Hu, Kai-Chieh; Chia, Kai-Chieh; Lu, Mingying; Liang, Ya-Lan - In: The international journal of logistics management 33 (2022) 2, pp. 477-498

Persistent link: https://www.econbiz.de/10013429509

The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA

Prassida, Grandys Frieska; Hsu, Ping-Yu - In: Journal of retailing and consumer services 68 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013366370

Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience

Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J. - In: Journal of retailing and consumer services 59 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012433719

Influence factors of online shopping food quality performance considering the relationship quality

Li, Xiaoping; Xie, Lijuan; Xu, Lan - In: Journal of electronic commerce in organizations : the … 17 (2019) 2, pp. 69-78

Persistent link: https://www.econbiz.de/10012036053

Determinants of customer perceived online shopping logistics service quality value : an empirical study from China

Han, Yunxia; Xie, Guangying - In: International journal of logistics : research and … 22 (2019) 6, pp. 614-637

Persistent link: https://www.econbiz.de/10012203876

The Quality of Outsourced Logistics Service: A Collectivist Culture Perspective

Rahmat, Abdul Khabir; Faisol, Nasruddin - Volkswirtschaftliche Fakultät, … - 2014

The purpose of the study is to explore on the elements of outsourced logistics service quality and how the users … towards customer satisfaction. There are four (4) logistics service quality elements identified include timeliness, task … to satisfaction which is not within the original logistics service quality theory. They include efficient, consistent …

Persistent link: https://www.econbiz.de/10011107643

Demand for courier services : determinants for customer organisations in a developing country

Tiamiyu, Mutawakilu A.; Eigbe, Oserere E. - In: International journal of services, economics and management 9 (2018) 3/4, pp. 177-207

Persistent link: https://www.econbiz.de/10012035884

A combined approach integrating gap analysis, QFD and AHP for improving logistics service quality

Awasthi, Anjali; Sayyadi, Reza; Khabbazian, Ali - In: International journal of logistics systems and management 29 (2018) 2, pp. 190-214

Persistent link: https://www.econbiz.de/10011856159