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Search: subject:"Online Customer Experience"
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Consumer behaviour
27
Konsumentenverhalten
27
Online retailing
26
Online-Handel
26
Beziehungsmarketing
24
Relationship marketing
24
Internet marketing
22
Online-Marketing
22
Online customer experience
19
Customer satisfaction
18
Kundenzufriedenheit
18
E-commerce
15
Electronic Commerce
14
Website
13
online customer experience
10
Social Web
8
Social web
8
Einzelhandel
7
Retail trade
7
Customer experience
5
Dienstleistungsqualität
4
Service quality
4
Social media
4
Customer integration
3
Emotion
3
Internet
3
Kundenintegration
3
TAM
3
e-commerce
3
Bibliometrics
2
Bibliometrie
2
Co-creation
2
Confidence
2
Digitale Dienste
2
E-retailing
2
Experiment
2
Food retailing
2
Food trade
2
Lebensmitteleinzelhandel
2
Lebensmittelhandel
2
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research-article
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English
31
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Deshwal, Pankaj
3
Goyal, Mehak
3
Klaus, Philipp
3
Andrews, Lynda
2
Anjaly, Bhawna
2
Anshu, Kumari
2
Bhattacharya, Arijit
2
Bilgihan, Anil
2
Gaur, Loveleen
2
Kandampully, Jay
2
Kumar, Amresh
2
Martin, Jillian
2
Mortimer, Gary
2
Srivastava, Manjari
2
Al Khateeb, Amr
1
Alnawas, Ibrahim
1
Anurag Singh
1
Bansal, Ishita
1
Barari, Mojtaba
1
Bleier, Alexander
1
Bouzaabia, Olfa
1
Bouzaabia, Rym
1
Braga, Beatriz
1
Cachero-Martínez, Silvia
1
Capatina, Alexandru
1
Dampérat, Maud
1
Dias, Joana Carmo
1
El Euch Maalej, Mariem
1
Emrich, Oliver
1
Fazal e Hasen, Syed
1
Grewal, Dhruv
1
Gurmeet Singh
1
Harmeling, Colleen M.
1
Hensel, Przemysław
1
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1
Hu, Zongwei
1
Jaiswal, Shefali
1
Jeannot, Florence
1
Jongmans, Eline
1
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Journal of retailing and consumer services
6
International journal of internet marketing and advertising : IJIMA
2
Global business review
1
International Journal of Quality and Service Sciences
1
International Journal of Retail & Distribution Management
1
International entrepreneurship and management journal
1
International journal of business and economics
1
International journal of consumer studies
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality management
1
International journal of market research
1
International journal of quality and service sciences
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
Journal of Services Marketing
1
Journal of business research : JBR
1
Journal of digital banking
1
Journal of global marketing
1
Journal of international marketing
1
Journal of marketing
1
Journal of marketing research
1
Paradigm : the journal of Institute of Management Technology
1
Services marketing quarterly
1
The international review of retail, distribution and consumer research
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ECONIS (ZBW)
28
Other ZBW resources
3
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11
Impact of customer experience on attitude and repurchase intention in online grocery retailing : a moderation mechanism of value co-creation
Anshu, Kumari
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209516
Saved in:
12
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
13
Co-creation : interface for online affective experience and repurchase intention
Anshu, Kumari
;
Gaur, Loveleen
;
Gurmeet Singh
;
Singh, …
- In:
International journal of business and economics
20
(
2021
)
2
,
pp. 161-185
Persistent link: https://www.econbiz.de/10013184272
Saved in:
14
Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
Saved in:
15
Influence of the determinants of
online
customer
experience
on online customer satisfaction
Jaiswal, Shefali
;
Anurag Singh
- In:
Paradigm : the journal of Institute of Management Technology
24
(
2020
)
1
,
pp. 41-55
Persistent link: https://www.econbiz.de/10012229637
Saved in:
16
Personalising digital banking with human middleware : why humans still have a place in customer service for banking
Lambie, Nicola
- In:
Journal of digital banking
5
(
2020
)
1
,
pp. 27-35
Persistent link: https://www.econbiz.de/10012303887
Saved in:
17
The end of the world as we know it? : the influence of online channels on the luxury customer experience
Klaus, Philipp
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012305877
Saved in:
18
Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality
Herhausen, Dennis
;
Emrich, Oliver
;
Grewal, Dhruv
; …
- In:
Journal of marketing research
57
(
2020
)
5
,
pp. 917-936
Persistent link: https://www.econbiz.de/10012271989
Saved in:
19
A framework of
online
customer
experience
: an Indian perspective
Bhattacharya, Arijit
;
Srivastava, Manjari
- In:
Global business review
21
(
2020
)
3
,
pp. 800-817
Persistent link: https://www.econbiz.de/10012259395
Saved in:
20
Negative and positive customer shopping experience in an online context
Barari, Mojtaba
;
Ross, Mitchell
;
Surachartkumtonkun, …
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171916
Saved in:
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